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NPCI guidelines ke aanusaar SMA ko din main pahla 2FA karne par 94 paise ka charge pay karna hoga.

SMA ko 1 din main pahla 2FA karne ke liye 0.94 paise ka amount SMA ke wallet se deduct hoga.
1. Agar 2FA Success ya Failed hai to bhi SMA ka charge deduct hoga,
2. Ek aggregator par 24 hours me ek hi baar charge deduct hoga.
Note :- Agar SMA ka 2fa Failed ho gya hai to fir SMA ko again 2fa karne par charge deduct ho jayega.

1. SMA will be allowed to do the txns even if he has zero wallet bal, deduction will happen later in the day
2. SMA will be charged once for the day even if sma worked on YBL or YBLn pipes for CW and CD
3. Lots of error codes where charging will not happen as the Bank has not charged the respective 2FA txn

Agar SMA ko 2FA karte time error “Insufficient Balance” ka error aa raha hai

Script :- Priye Adhikari ji, NPCI guidelines ke aanusaar aapko din main pahla 2FA karne par 94 paise ka charge pay karna hoga. aapke wallet me amount

nhi hai jis karan aapko yah issue face ho raha hai kripya apne wallet ko recharge karke 2FA karen. Dhanywad

SMA ko 2FA kyu karna hota hai aur 2FA ( Two Factor authentication ) kya hai
Ans :- NPCI ki guidelines ke anusaar SMA ko Aeps CW karne se pahle apna khud ka finger print verify karna hota hai jisse SMA ko yah confirm hota hai ki jiski B2B ID wahi person Aeps ki transaction kar raha hai.
Note :- SMA ka din main pahla 2FA apne aadhar number or apni finger se hoga

Number 1 : Error :- Agent Not Active

Solution :-

Step 1 : Negative pin code list main check karo , agar id available hain to YBL pe Adhikari transact nahi kar sakta. Excel name : YBL AEPS & Aadhaar negative pincode

Tagging for SMA id available in negative pin code :–

Outcome :- Query > 2 FA Aadhar Authentication Issue

Sub outcome :- YBL Not activated_SMA is avl. In nagative pin code

Ab NSDL pe status check karo – steps iss document main aage diye hain **

Step 2 : agar negative pin code nahi hain to – iss id ka YBL E-KYC status check karein- agar YBL E-KYC nhi hui to SMA ko YBL E-KYC karne ke liye guide karna hai.

Ab NSDL pe status check karo – steps iss document main aage diye hain **

Step 3 : Agar YBL EKYC huee hain to ID ko Soft Blocking sheet Bank end and Spice End dono me check karna hai.

Step 4 : Agar SMA ki ID Soft Blocking me hai to SMA ko Soft Blocking ka process KB main se dekh kar guide karna hai.

Ab NSDL pe status check karo – steps iss document main aage diye hain **

Step 5 : Agar SMA ki ID Soft Blocking sheets main nhi hai to uske baad “YBL active / Inactive sheet”

Agar id inactive hain to – YBL bank ko activate karne ki request leni hai aur SMA ko 3 working days ka TAT dena hain.

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

Agar id Terminated hain to – SMA YBL par ab transaction nhi kar sakta hai aur Yes bank bhi activate nhi ho sakta hai.

Ab NSDL pe status check karo – steps iss document main aage diye hain **

NSDL status checking **

Step 7 :- Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.

To agar YBL main error aaya and YBL pe blocked hain aur iss sheet main bhe ehian to dono banks pe kaam nahi kar sakta hain abhee ke liye.

Step 8 :- Agar SMA ki id “NSDL Inactive by NPCI” sheet main nhi hai to id ko “NSDL inactive list” Sheet check karna hai – agar Adhikari id iss list main hain to seedha id activation request log karnee hain . agar nahi hain to step 10 main jao

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

Step 10 : NSDL onboarding sheet main check karo agar iss sheet main id available hain to aggregatoir change ke request le lo

To following attributes needs to be checked :

NSDL NPCI main id nahi hain

NSDL inactive list main id nahi hain

NSDL onabording main id hain

To aggregator change ke request le lo from YBL to NSDL.

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Aggregator Change

Attribute :- Agent ID, YBL to NSDL, NSDL to YBL.

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Error 2: Error :- Err: login auth failed or no 2FA Login – NSDL pe aata hain ye error

Step 1 : SMA ID pahle sheet “Master 2FA sheet” sheet main check karo ke last 4 digits kaunse aadhaar number ke use kar raha tha Adhikari.

Step 2: SMA ko batao ke aapne last NSDL se iss aadhaar number _____ se 2 fa kiya tha aap issee se kar sakte hain

Step 3 : Agar NSDL ke aadhaar number hain aur Adhikari kehta hain ke maine customer ka 2fa biometric kar diya tha galtee se to – SMA ki id ko Biometric Reset wali sheet main check karna hai

Step 4 : agar SMA ne pahle bhi NSDL bank par reset karaya hai to SMA ka biometric dobara se reset nhi ho sakta hai –

Iske baad sirf YBL heen option hain jiske liye niche diye gaye steps follow karen or YBL check karne se pahle YBL e-KYC check karni hai****

Step 1 : Negative pin code list main check karo , agar id available hain to YBL pe Adhikari transact nahi kar sakta. Excel name : YBL AEPS & Aadhaar negative pincode

Tagging for SMA id available in negative pin code :-

Outcome :- Query > 2 FA Aadhar Authentication Issue

Sub outcome :- YBL Not activated_SMA is avl. In nagative pin code

Step 2 : agar negative pin code nahi hain to – iss id ka YBL E-KYC status check karein- agar YBL E-KYC nhi hui to SMA ko YBL E-KYC karne ke liye guide karna hai. Aur call ko close karein

Step 3 : Agar YBL EKYC huee hain to ID ko Soft Blocking sheet Bank end and Spice End dono me check karna hai.

Step 4 : Agar SMA ki ID Soft Blocking me hai to SMA ko Soft Blocking ka process KB main se dekh kar guide karna hai. Jiski tagging aeps soft blocking sheet main already likha hai.

Step 5 : Agar SMA ki ID Soft Blocking sheets main nhi hai to uske baad “YBL active / Inactive” sheet main check karna hai. Agar YBL Inactive sheet me find ho jaati hai to YBL bank ko activate karne ki request leni hai aur SMA ko 3 working days ka TAT dena hain.

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

Step 6 : Agar SMA ki ID Soft Blocking sheets main nhi hai to uske baad “YBL Active – Inactive Sheet” sheet main check karna hai. Agar ID sheet main hai to below status check karke guide karen

Active :- Yes bank active hai
Inactive :- Yes bank inactive hai activate karne ki request leni hai
Terminated :- Yes bank ke through SMA kaam nhi kar sakta hai

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Aggregator Change

Attribute :- Agent ID, YBL to NSDL, NSDL to YBL.

Agar id Terminated hain to – SMA YBL par ab transaction nhi kar sakta hai aur Yes bank bhi activate nhi ho sakta hai.

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Error 3 : . Error :- Authentication Failed, Please try from registered aadhar for authentication to use Aeps. – comes in YES bank

Step 1 : SMA ID pahle sheet “Master 2FA sheet” sheet main check karo ke last 4 digits kaunse aadhaar number ke use kar raha tha Adhikari.

Step 2: SMA ko batao ke aapne last YBL se iss aadhaar number _____ se 2 fa kiya tha aap issee se kar sakte hain

Step 3 : Note kijiye ke YBL pe kiya hua 2 fa ka aggregator change nahi ho sakta agar YBL ekyc huee hain to

Step 4 : Only agar sma bole ki usne galtee se customer ka biometric kar diya tha ( in non EKYC cases on YBL) to sirf isse caes main reset request le sakte hain

Step 5 : lekin agar Biometric sheet main diya hain ke id already reset hain YBL pe to ab reset dobara nahi ho sakta

Iske baad sirf NSDL heen option hain jiske liye niche diye gaye steps follow karen.

NSDL status checking **

Step 1 :- Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.

Step 2 :- Agar SMA ki id “NSDL Inactive by NPCI” sheet main nhi hai to id ko “NSDL inactive list” Sheet check karna hai – agar Adhikari id iss list main hain to seedha id activation request log karnee hain . agar nahi hain to step 10 main jao

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

Step 3 : NSDL onboarding sheet main check karo agar iss sheet main id available hain to aggregator change ke request le lo

To following attributes needs to be checked :

NSDL NPCI main id nahi hain

NSDL inactive list main id nahi hain

NSDL onboarding main id hain

To aggregator change ke request le lo from YBL to NSDL.

SMA ki Aggregator change Yes bank me karne ki request leni hai or SMA ko 2 Hours ka TAT dena hai.
Note :- Agar SMA ka aggregator 2 hours main change nhi hota hai to advisor SMA ki ID ko supervisor ko share karke on call aggregator change karayega

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Aggregator Change

Attribute :- Agent ID, YBL to NSDL, NSDL to YBL.

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Error 4: . Error :- Invalid Agent comes in YBL

Iss case main customer YBL pe transaction nahi kar payega

Isliye NSDL ke neeche diye hue steps follow karne hain:

NSDL status checking **

Step 1 :- Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

Step 3 : NSDL onboarding sheet main check karo agar iss sheet main id available hain to aggregator change ke request le lo

To following attributes needs to be checked :

NSDL NPCI main id nahi hain

NSDL inactive list main id nahi hain

NSDL onabording main id hain

To aggregator change ke request le lo from YBL to NSDL.

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Aggregator Change

Attribute :- Agent ID, YBL to NSDL, NSDL to YBL.
______________________________________________________________________________________________________________________________________________________________________

Error :- terminal Bind – ye error NSDL pe aata hain

Sirf Biometric reset ke request lenee hain

Tagging :-

Outcome :- Query > 2 FA Aadhar Authentication Issue

Sub outcome :- Terminal Bind

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Error :- Invalid Terminal – Will come on NSDL

Step 1 : . Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.

Iske baad YBL ke option pe focus karna hain. Jiska process aage diya hain. **

Step 2 : Agar SMA ki id “NSDL Inactive by NPCI” sheet main nhi hai to id ko “NSDL inactive list” Sheet check karna hai – agar Adhikari id iss list main hain to seedha id activation request log karnee hain

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

TAT : 3 working days

In case the id is not present In both list – please log the case in below tagging :-

Tagging :-

=Outcome :- Query > 2 FA Aadhaar Authentication Issue

Sub outcome :- Inactive terminal _ id not found in NSDL NPCI and Inactive sheet

**AB ye tagging banake YBL option pe focus karna hain same call pe :

Step 1 : Negative pin code list main check karo , agar id available hain to YBL pe Adhikari transaction nahi kar sakta. Call closed . tagging : cannot work on both NSDL and YBL..

Tagging :-

Outcome :- Query > 2 FA Aadhaar Authentication Issue

Sub outcome :- Customer cannot do 2FA in both agg

Step 2 : agar negative pin code nahi hain to – iss id ka YBL E-KYC status check karein- agar YBL E-KYC nhi hui to SMA ko YBL E-KYC karne ke liye guide karna hai. Aur call ko close karein

Step 3 : Agar YBL EKYC huee hain to ID ko Soft Blocking sheet Bank end and Spice End dono me check karna hai.

Step 4 : Agar SMA ki ID Soft Blocking me hai to SMA ko Soft Blocking ka process KB main se dekh kar guide karna hai. Tagging bhi Aeps Soft blocking ke process me likhi hui hai.

Step 5 : Agar SMA ki ID Soft Blocking sheets main nhi hai to uske baad “YBL Acive – Inactive” sheet main check karna hai. Agar ID sheet me find ho jaati hai to below status dekh kar guide karna hai

Active :- Yes bank active hai
Inactive :- Yes bank inactive hai activate karne ki request leni hai
Terminated :- Yes bank ke through SMA kaam nhi kar sakta hai

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

To following attributes needs to be checked :

YBL ekyc is yes

Sma id is not present in inactive sheet

Sma id is not present in soft blocking sheet

And sma is not there in negative pin code

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Aggregator Change

Attribute :- Agent ID, YBL to NSDL, NSDL to YBL.

_____________________________________________________________________________________________________________________________________________________________

Error :- Inactive Terminal

Step 1 : . Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.

Iske baad YBL ke option pe focus karna hain. Jiska process aage diya hain. **

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

TAT : 3 working days

In case the id is not present In both list – please log the case in below tagging

Tagging :-

Outcome :- Query > 2 FA Aadhaar Authentication Issue

Sub outcome :- Inactive terminal _ id not found in NSDL NPCI and Inactive sheet

**AB ye tagging banake YBL option pe focus karna hain same call pe :

Step 1 : Negative pin code list main check karo , agar id available hain to YBL pe Adhikari transact nahi kar sakta. Call closed . tagging : cannot work on both NSDL and YBL.

Tagging :-

Outcome :- Query > 2 FA Aadhaar Authentication Issue

Sub outcome :- Customer cannot do 2FA in both agg

Step 2 : agar negative pin code nahi hain to – iss id ka YBL E-KYC status check karein- agar YBL E-KYC nhi hui to SMA ko YBL E-KYC karne ke liye guide karna hai. Aur call ko close karein

Step 3 : Agar YBL EKYC huee hain to ID ko Soft Blocking sheet Bank end and Spice End dono me check karna hai.

Step 4 : Agar SMA ki ID Soft Blocking me hai to SMA ko Soft Blocking ka process KB main se dekh kar guide karna hai. Tagging bhi Aeps Soft blocking ke process me likhi hui hai.

Step 5 : Agar SMA ki ID Soft Blocking sheets main nhi hai to uske baad “YBL Active – Inactive sheet” sheet main check karna hai. Agar YBL Inactive sheet me find ho jaati hai to below steps follow karne hai.

Active :- Yes bank active hai
Inactive :- Yes bank inactive hai activate karne ki request leni hai
Terminated :- Yes bank ke through SMA kaam nhi kar sakta hai

Tagging for Reactivation :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Request for Reactivate the Bank

Attribute :- Agent ID, Bank Name, Error.

Step 6 : Agar id “YBL Inactive” sheet main nahi hain to phir aggregator change ke request lenee hain :

To following attributes needs to be checked :

YBL ekyc is yes

Sma id is not present in inactive sheet

Sma id is not present in soft blocking sheet

And sma is not there in negative pin code

Tagging :-

Outcome :- Complaint > 2FA Aadhaar Authentication Issue

Sub outcome :- Aggregator Change

Attribute :- Agent ID, YBL to NSDL, NSDL to YBL.

Agar SMA ki ID “Yes Bank Terminated Id’s” main hai to niche likha process & Script use karni hai.

Sir Apki ID yes bank k dwara terminate kar di gayi hai, iss date pe apke pass Yes bank se person visit kya liye aya tha and Apki shop pe BC certificate aur AEPS charges ki list na hone k karan yes bank ne apki ID terminate kar di hai,

Now, ID open karane k liye apko humari customer care ki email par mail karna hoga, aur email pe likhna hoga k aap dubara ye repeat nahi karenge and apko ek selfi click kar k bhejna hai jike baground pe BC certificate and shop ka banaer ho and AEPS charges list honi chahiye.

TAT :- 7 Working Days

Email team mail ko Team Leader desk par forward karegi.

TL Desk Mail ko compliance team ko share karegi
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Error :- Agent not registered

Solution :- SMA ki NSDL main biometric reset ki request raise karni hai aur SMA ko 3 working days ka TAT share karna hai, aur SMA ki ID YBl sheets me check karne ke baad agar SMA ID active hai to SMA ka aggregator change karna hai
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Error :- Terminal Deactivated as per compliance.
Solution :-SMA NSDL par transaction nhi kar sakta hai SMA ka YBL agg check karna h or agar ybl active h to SMA ka aggregator change karna hai

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Error :- Agent is Inactive

Solution :- SMA ko yah error YBL aggregator me aata hai SMA YBL se transaction nhi kar payega. agent ka NSDL aggregator change karna hai sheet me check karne ke baad
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Error :- Agent Locked

Solution :- SMA ne NSDL aggregator me 5 times wrong 2FA attempts kar diya hai jis karan SMA ka 2fa 24 hours ke liye lock ho gya hai. SMA ko NSDL se 2fa karne ke liye 24 hours ka wait karna hoga.

SMA ka dura aggregator check karna hai agar dusra aggregator Active hai to aggregator change karna hai.

Error Snapshot :-