1- TDR reject hone par SMA refund ke liye bolta hai to kya karenge ?
Ans – Agar TDR reject ho gya hai or SMA refund ke liye bolta hai, to hum TDR rejection ka status check karenge or SMA ko TDR rejection ka reason batayenge. ( IRCTC ke liye guide nhi karenge ), Agar SMA argue karta hai to hum team leader ko inform karenge
( https://refunds.indianrail.gov.in/refund/refund.ref_status_public )
2 – Train ticket WL/ RAC (Seat not assigned / birth not assigned / train coach not assigned ) hai to Agar SMA bolta hai ( Kya ticket confirm hoga ya nhi ) ?
Ans – Sabse pahle Pahle hum ticket ka status check karenge or SMA ko bolenge ki Aapko chart prepared hone tak wait karna hoga, kyuki yah IRCTC par depend hota hai , ( Agar SMA bolta hai confirm status batao tab hum bolenge ki aap behtar shahayta ke liye aapkko 139 par call karna hoga.
3- Invalid coach / invalid choice empty / Booking issue on Vande bharat
Ans – Vande bharat mai food salact karna mandatory hai agar SMA apne web se ticket book nhi kar pa raha hai to use travel union app se booking karne ke liye bolenge.
4 – Errorcode – “EX” .”errorMsg ” ,”Unable to process your request , Please try again later, ” )
Resolution –
1- Adhikari ji agar aapne booking ke samay koi preference select kiya hai jese ” birth preference, food preference , ya reservation ” aapko bina preference ke booking karni hogi ,
2- Yeh 90 % tatkal booking ke time par aayega.