AEPS – FAQ’s – nimbusknowledgebank

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BOB ने पूरे BC इकोसिस्टम में AEPS सेवा को अस्थायी रूप से रोक दिया है। इस वजह से, AEPS सेवाओं का उपयोग करते समय आपको एरर (errors) आ रहे हैं।
हम आपसे अनुरोध करते हैं कि कृपया प्रतीक्षा करें। जैसे ही बैंक AEPS सेवाओं को फिर से शुरू करेगा, आप सफलतापूर्वक ट्रांज़ैक्शन कर पाएंगे।

Aeps Bank Updated Merge Name

S.NO	Current Issuer Bank Name	Updated Issuer Bank Name
1	Dakshin Bihar Gramin Bank Erstwhile Madhya Bihar Gramin Bank	Bihar Gramin Bank
2	Uttar Bihar Grameen Bank	Bihar Gramin Bank
3	Ellaquai Dehati Bank	Jammu and Kashmir Grameen Bank
4	J& K Grameen Bank	Jammu and Kashmir Grameen Bank
5	Madhya Pradesh Gramin Bank Erstwhile Narmada Jhabua Gramin Bank	Madhya Pradesh Gramin Bank
6	Madhyanchal Gramin Bank	Madhya Pradesh Gramin Bank
7	Maharashtra Gramin Bank	Maharashtra Gramin Bank
8	Vidarbha Konkan Gramin Bank	Maharashtra Gramin Bank
9	Odisha Gramya Bank	Odisha Gramin Bank
10	Utkal Gramin Bank	Odisha Gramin Bank
11	Baroda Rajasthan Kshetriya Gramin Bank	Rajasthan Gramin Bank
12	Rajasthan Marudhara Gramin Bank	Rajasthan Gramin Bank
13	Bangiya Gramin Vikash Bank	West Bengal Gramin Bank
14	Paschim Banga Gramin Bank
15	Uttar Banga Kshetriya Gramin Bank

This is to inform on the recent transaction velocity checks of State Bank of India and Union Bank of India with RC 16/ U 16 .

State Bank of India– Bank is declining the transactions with amount exceeding Rs 2000 before 8 AM and after 8 PM with RC 16/U 16 i.e “eFRM Rule-RISK THRESHOLD EXCEEDED. Please try after 30 Mins”.

Union Bank of India– Bank is accepting the transactions amounting upto Rs 5000 , whereas transactions above Rs 5000 are declining with RC 16/U 16 i.e “eFRM Rule-RISK THRESHOLD EXCEEDED. Please try after 30 Mins”.

customer ko bank se contact karna hoga

Error :- Transaction failed; Declined with RISK THRESHOLD EXCEEDED error. Please retry after sometime.

Solution :- Agar SMA ko yah error aa raha hai to SMA ki id ko ybl active-inactive sheet me check karna hai agar id soft block me hai to sma ka soft block ka process follow karna hai agar soft block me nhi hai to customer ki bank ki limit consume ho gyi customer ko bank se contact karna ho

Agar SMA ek hi account se baar baar transaction kar raha hai aur usko risk threshold ka error ata hai to use neeche likhi line guide karni hai

“Agar aap ek hi baar same adhaar se transaction karenge to bank side se block ho jayga, kripya pahli transaction agar fail hoti hai to uske 30 min baad dubara try karenge “

Note – हमें एग्रीगेटर बदलने की जरूरत है और SMA को फिर से प्रयास करने के लिए कहना होगा। अगर SMA को दोनों एग्रीगेटर में एक ही त्रुटि मिल रही है तो हम SMA को सूचित करेंगे कि NPCI की ओर से ID को ब्लॉक किया जा सकता है.

Tagging :-
Outcome :- Error While using Aeps
Sub Outcome :- E-FRM Rule Risk Threshold Exceeded

Error :- Suspected Fraud by NPCI.

Solution :- Priye Adhikari ji, apko btana chahenge ki yah error customer ke bank ki limit consumed hone ke karan aa raha hai, apke customer ko apne bank me iske liye contact karna hoga.

Note: – Agar every customer ki transaction karne me yahi error aa raha hai to SMA ka aggregator change karke check karna hai

Error: – Refer to card issuer
Solution: – SMA ko yah error bank down hone ke karan aata hai, SMA ko kuchh time baad try karne ke liye guide karna hai.

AEPS – FAQ’s

Note :- Aeps service ko use karne me aeps service block show ho rahi hai aur SMA ( Araria, Purnia, Uttar Dinajpur & Kishanganj ) se belong karta hai.

In SMA’s ki aeps service unblock karane ke liye niche likhe steps follow karenge.

- eKYC of the Agent on Yes Bank to be yes
- CPV of the Agent has to happen
- State head approval on email supporting the reactivation
- TAT for reactivation – T + 1 working day

Q 1 : Agar Aeps ki tramsaction Success hai ?

Ans : Amount SMA ke Wallet me credit ho gya hai. SMA ko wallet balance check karne ke liye guide karna hai |

Q 1 : Without CPV ke SMA ki Aeps limit kya hai ?

Ans : SMA without CPV ke aeps main 10,000 Rs. ki transaction kar sakta hai

Note :- In AEPS Bank of India has put this checks “Only one transaction is allowed per day per

Q 2 : yadi SMA ltransaction me Failed/Unknown hai aur grahak ke bank account se amount debit ki jaati hai ?

Resolution :-

Solution :- 1. Agent ko sabse pahle B2B main transaction ka status check karna hai.
2. Agar transaction ka status failed/Unknown hai – SMA ko BOT ke liye guide karna hai
BOT Process – Agent ko Aeps ke page me jana hai > BOT ke option par click karna hai > Transaction me samsya par click karna hai > Transaction select karna hai > SMA ko BOT par jawab mil jayega.

BOT Process – Click Here

Disposition :-

AEPS transaction Status is Failed in TAT Cases-: BOT Scenario

Query-:

Outcome – AEPS

Sub-Outcome-Guided SMA to raise the complaint on BOT for Aeps In TAT failed Transaction

Tagging agar BOT ke liye guide nhi kar rahe hai – Outcome Complaints:- AEPS

suboutcome :- AEPS Transaction status _success

Q 4 : If SMA is not able to use a Bio matric device (Mantra)

Resolution :

Aadhikari ji, aap mobile pe use kar rahe hai ya system par, Agar SMA mobile ya fir System than confirm system window (10), to SMA ki call ko Technical team me transfer karna hai

Tagging :

Outcome Query> Transfer to Tech Support sub outcome mantra Installation – Transfer to Tech

Q 5 : If SMA is not able to use a Bio matric device (Morpho)

Resolution :

Aadhikari ji, aap mobile pe use kar rahe hai ya system par, Agar SMA mobile ya fir System than confirm system window (10), to SMA ki call ko Technical team me transfer karna hai

Disposition :

Outcome Query> Transfer to Tech Support sub outcome Morpho Installation – Transfer to Tech

Q. 5 :- Aeps ke through current accout se withdraw kar sakte hai ?

Resolution :- ” Nhi ” Adhikari ji, aap current account se aap aeps withdraw nhi kar sakte hai

Q 6 :- if SMA is getting Error (AUA License Key Expired) During Aeps Cash-Withdrawal :- Priye Adhikari ji, yah error customer ki bank side se aata hai kripya kuchh time baad fir se withdraw karne ka try karen.

Q. 8 :- If SMA getting mobile no.not linked with aadhar card error at the time of Aeps Transaction ?

Resolution :-

Adhikari ji,aapse nivedan hai aap customer se bole ki wo apna mobile no. nearest aadhar center main ja ke apne bank account ke sath apna mobile number link karwa lijiye uske baad aap AEPS kar payege.

Agar SMA ko yah error aata hai to SMA ID Supervisor ke saath share karen.

Supervisor:- SMA ID ko Resolution ke liye CC Group me share karen.

Error :- Intervene, bank approval required for partial account
Solution :- Priye Adhikari ji, aapko batana chahenge ki NPCI end se, SBI k dwara withdraw karne par rok laga di gyi hai, Customer ko apne bank se contact karna hoga aur apne account se Aeps transactions ko allow karana hoga. Dhanywad.

SMA ke wallet se 01.12 precent charges deduct hua hai :-

Resolution :- SMA jab Aeps ki transaction karta hai or transaction success hone ke baad jo slip generate hui hai us Slip ko SMA via SMS ke through Customer ko share karta hai to uska charge deduct hue hai.

Error in AEPS – File Update File Locked – Yeh error customer k bank ki taraf se ata hai, customer ko guide karne ki apne bank se baat karne.

Error: – We found unusual changes in your location for security reasons transactions are allowed only on the Spice Money mobile app

Solution: – Priya Adhikari ji, apni shop se transaction nhi karne ke karan aap Aeps service ko web me use nhi kar payenge. Apse request hai ki aeps service ko application me use karen

Note :- Aeps service ko use karne me aeps service block show ho rahi hai aur SMA ( Araria, Purnia, Uttar Dinajpur & Kishanganj ) se belong karta hai.

In SMA’s ki aeps service unblock karane ke liye niche likhe steps follow karenge.

Q 1 : Agar Aeps ki tramsaction Success hai ?

Ans : Amount SMA ke Wallet me credit ho gya hai. SMA ko wallet balance check karne ke liye guide karna hai |

Q 1 : Without CPV ke SMA ki Aeps limit kya hai ?

Ans : SMA without CPV ke aeps main 10,000 Rs. ki transaction kar sakta hai

Note :- In AEPS Bank of India has put this checks “Only one transaction is allowed per day per

Q 2 : yadi SMA ltransaction me Failed/Unknown hai aur grahak ke bank account se amount debit ki jaati hai ?

Resolution :-

Disposition :-

AEPS transaction Status is Failed in TAT Cases-: BOT Scenario

Query-:

Outcome – AEPS

Sub-Outcome-Guided SMA to raise the complaint on BOT for Aeps In TAT failed Transaction

Tagging agar BOT ke liye guide nhi kar rahe hai – Outcome Complaints:- AEPS

suboutcome :- AEPS Transaction status _success

Q. 5 :- Aeps ke through current accout se withdraw kar sakte hai ?

Resolution :- ” Nhi ” Adhikari ji, aap current account se aap aeps withdraw nhi kar sakte hai

Q 6 :- if SMA is getting Error (AUA License Key Expired) During Aeps Cash-Withdrawal :- Priye Adhikari ji, yah error customer ki bank side se aata hai kripya kuchh time baad fir se withdraw karne ka try karen.

Q. 8 :- If SMA getting mobile no.not linked with aadhar card error at the time of Aeps Transaction ?

Resolution :-

Adhikari ji,aapse nivedan hai aap customer se bole ki wo apna mobile no. nearest aadhar center main ja ke apne bank account ke sath apna mobile number link karwa lijiye uske baad aap AEPS kar payege.

Agar SMA ko yah error aata hai to SMA ID Supervisor ke saath share karen.

Supervisor:- SMA ID ko Resolution ke liye CC Group me share karen.

Error :- Intervene, bank approval required for partial accountSolution :- Priye Adhikari ji, aapko batana chahenge ki NPCI end se, SBI k dwara withdraw karne par rok laga di gyi hai, Customer ko apne bank se contact karna hoga aur apne account se Aeps transactions ko allow karana hoga. Dhanywad.

Error :- Intervene, bank approval required for partial account
Solution :- Priye Adhikari ji, aapko batana chahenge ki NPCI end se, SBI k dwara withdraw karne par rok laga di gyi hai, Customer ko apne bank se contact karna hoga aur apne account se Aeps transactions ko allow karana hoga. Dhanywad.