AEPS – FAQ’s – nimbusknowledgebank

Aeps Bank Updated Merge Name

S.NO	Current Issuer Bank Name	Updated Issuer Bank Name
1	Dakshin Bihar Gramin Bank Erstwhile Madhya Bihar Gramin Bank	Bihar Gramin Bank
2	Uttar Bihar Grameen Bank	Bihar Gramin Bank
3	Ellaquai Dehati Bank	Jammu and Kashmir Grameen Bank
4	J& K Grameen Bank	Jammu and Kashmir Grameen Bank
5	Madhya Pradesh Gramin Bank Erstwhile Narmada Jhabua Gramin Bank	Madhya Pradesh Gramin Bank
6	Madhyanchal Gramin Bank	Madhya Pradesh Gramin Bank
7	Maharashtra Gramin Bank	Maharashtra Gramin Bank
8	Vidarbha Konkan Gramin Bank	Maharashtra Gramin Bank
9	Odisha Gramya Bank	Odisha Gramin Bank
10	Utkal Gramin Bank	Odisha Gramin Bank
11	Baroda Rajasthan Kshetriya Gramin Bank	Rajasthan Gramin Bank
12	Rajasthan Marudhara Gramin Bank	Rajasthan Gramin Bank
13	Bangiya Gramin Vikash Bank	West Bengal Gramin Bank
14	Paschim Banga Gramin Bank
15	Uttar Banga Kshetriya Gramin Bank

This is to inform on the recent transaction velocity checks of State Bank of India and Union Bank of India with RC 16/ U 16 .

State Bank of India– Bank is declining the transactions with amount exceeding Rs 2000 before 8 AM and after 8 PM with RC 16/U 16 i.e “eFRM Rule-RISK THRESHOLD EXCEEDED. Please try after 30 Mins”.

Union Bank of India– Bank is accepting the transactions amounting upto Rs 5000 , whereas transactions above Rs 5000 are declining with RC 16/U 16 i.e “eFRM Rule-RISK THRESHOLD EXCEEDED. Please try after 30 Mins”.

customer ko bank se contact karna hoga

Error :- Transaction failed; Declined with RISK THRESHOLD EXCEEDED error. Please retry after sometime.

Solution :- Agar SMA ko yah error aa raha hai tk SMA ki id soft block sheet me pr ybl active-inactive sheet me check karna hai agar id soft block me hai to sma ka soft block ka process follow karna hai agar soft block me nhi hai to customer ki bank ki limit consume ho gyi customer ko bank se contact karna ho

Agar SMA ek hi account se baar baar transaction kar raha hai aur usko risk threshold ka error ata hai to use neeche likhi line guide karni hai

“Agar aap ek hi baar same adhaar se transaction karenge to bank side se block ho jayga, kripya pahli transaction agar fail hoti hai to uske 30 min baad dubara try karenge “

Note – हमें एग्रीगेटर बदलने की जरूरत है और SMA को फिर से प्रयास करने के लिए कहना होगा। अगर SMA को दोनों एग्रीगेटर में एक ही त्रुटि मिल रही है तो हम SMA को सूचित करेंगे कि NPCI की ओर से ID को ब्लॉक किया जा सकता है.

Tagging :-
Outcome :- Error While using Aeps
Sub Outcome :- E-FRM Rule Risk Threshold Exceeded

Error :- Suspected Fraud by NPCI.

Solution :- Priye Adhikari ji, apko btana chahenge ki yah error customer ke bank ki limit consumed hone ke karan aa raha hai, apke customer ko apne bank me iske liye contact karna hoga.

Note: – Agar every customer ki transaction karne me yahi error aa raha hai to SMA ka aggregator change karke check karna hai

Error: – Refer to card issuer
Solution: – SMA ko yah error NSDL se aeps karte time aata hai SMA ki ID ko YBL active-inactive sheet me check karna hai. Agar SMA sheet me active hai to SMA ka aggregator change karna hai YBL main on call or on call hi check karna hai

AEPS – FAQ’s

Note :- Aeps service ko use karne me aeps service block show ho rahi hai aur SMA ( Araria, Purnia, Uttar Dinajpur & Kishanganj ) se belong karta hai.

In SMA’s ki aeps service unblock karane ke liye niche likhe steps follow karenge.

- eKYC of the Agent on Yes Bank to be yes
- CPV of the Agent has to happen
- State head approval on email supporting the reactivation
- TAT for reactivation – T + 1 working day

Q 1 : Yadi Aeps Lenden Ki Stithi Saflta ke roop me dikh rahi hai ?

Ans : Amount SMA ke Wallet me jama kar di gayi hai |

SMA without CPV ke aeps main 10,000 Rs. ki transaction kar sakta hai

Note :- In AEPS Bank of India has put this checks “Only one transaction is allowed per day per customer/Aadhar “at their end and sencond hit failed with RC -UW(TRANSACTION AMOUNT EXCEED LIMIT. Transaction amount limit consumed. Please check withdrawal limit of bank).

Q 2 : yadi SMA lenden me Failed/Unknown hai aur grahak ke bank account se amount debit ki jaati hai ?

Resolution :-

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai , Sir aap ka transaction failed hai aap se request ki aap Trancation+7 working days ka wait kijiya amount customer ke account me refund ho jayega.

Note :- Agar SMA ki Aeps/Aadhar pay ki transaction ka amount refund/settlement status check karne ke liye summery me “Settlement Date” ke option me agar date show ho jaati hai to usna amount settle ho gya hai.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions>select date >check.

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS Transaction status _success

Note :- SMA ki transaction sucessful hai to amount SMA ke wallet me add ho jayega agar SMA kahta hai ki nhi aaya hai to SMA ko wallet summery check karne ko guide karen |

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS transaction_Status is Failed in TAT

Note :- Aeps Authentication Error ki sabhi calls Tech Support me transfer karni hai

Q 3 : Yadi SMA Bank of Baroda lenden me samsya ka samna kar raha hai to Error show ho raha hai ” aap 30 minute me ek hi grahak ke liye ek se adhik nagad nikasi lenden karne ki koshish kar rahe hai, jiski anumati nhi hai please try again leter”.

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, Sir mai aap ki call ko technical team me transfer kar raha/rahi hu kripya lain pe bane rahe.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions

Disposition :

Outcome Query>Transfer Tech Suppourt Suboutcome Aeps Error

Q 4 : If SMA is not able to use a Bio matric device (Mantra)

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, aap mobile pe use kar rahe hai ya system pe ,if Sysytem than confirm system window (10), than call transfer to tech team.

Disposition :

Outcome Query> Transfer to Tech Support sub outcome mantra Installation – Transfer to Tech

Q 5 : If SMA is not able to use a Bio matric device (Morpho)

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, aap mobile pe use kar rahe hai ya system pe ,than confirm a morpho device serial no. , if RD Service is registered than call transfer to tech team.

Where to check this query ?

check morpho device validity in this link https://rdserviceonline.com/pages/172iserialvalidatenumber

Disposition :

Outcome Query> Transfer to Tech Support sub outcome Morpho Installation – Transfer to Tech

Q. 5 :- Aeps ke through current accout se withdraw kar sakte hai ?

Resolution :-

” Nhi ” Adhikari ji aapko batana chahenge ki current account se aap aeps withdraw nhi kar sakte hai

Q 6 :- if SMA is getting Error During Aeps Cash-Withdrawal :-

This is an error from the bank…one of their license is expired and they need to renew this,
inform the SMA , That- this is not the error from spice money…it’s only from the bank and spice money will not be able to correct this
If the sma does any other bank transaction then it will go through , But this bank has to rectify and not us

Q 7 :- If SMA getting error at the time to do AEPS transection in BOB?

Resolution :-

firstly agent need to check in Aggrigation sheet if the count is less then 5 agent need to transfer such cases in tech team if count is 5 then agent need to inform

Maafi Chahuga ashuvidha ke liye adhikari ji ye aapke bank ke end se problem hai aapse nivedan hai aap customer se bole ki wo apne bank meain baat kare.

Q. 8 :- If SMA getting mobile no.not linked with aadhar card error at the time of Aeps Transection ?

Resolution :-

Maafi Chahuga ashuvidha ke liye Nischint rahiye aapki puri sahayata ki jayegi,aapse nivedan hai aap customer se bole ki wo apna mobile no. nearest aadhar center meain ja ke apne bank account ke sath link karwa lijiye uske baad aap AEPS kar payege.

Agar SMA ko yah error aata hai to SMA ID Supervisor ke saath share karen.

Supervisor:- SMA ID ko Resolution ke liye CC Group me share karen.

Aeps/MATM par Distributor commission.

AEPS – FAQ’s

Note :- Purvanchal bank bank is down for aeps transaction.

Q 1 : Yadi Aeps Lenden Ki Stithi Saflta ke roop me dikh rahi hai ?

Ans : Amount SMA ke Wallet me jama kar di gayi hai |

Note :- In AEPS Bank of India has put this checks “Only one transaction is allowed per day per customer/Aadhar “at their end and sencond hit failed with RC -UW(TRANSACTION AMOUNT EXCEED LIMIT. Transaction amount limit consumed. Please check withdrawal limit of bank).

Q 2 : yadi SMA lenden me Failed/Unknown hai aur grahak ke bank account se amount debit ki jaati hai ?

Resolution :-

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai , Sir aap ka transaction failed hai aap se request ki aap Trancation+7 working days ka wait kijiya amount customer ke account me refund ho jayega.

Note :- Agar SMA ki Aeps/Aadhar pay ki transaction ka amount refund/settlement status check karne ke liye summery me “Settlement Date” ke option me agar date show ho jaati hai to usna amount settle ho gya hai.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions>select date >check.

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS Transaction status _success

Note :- SMA ki transaction sucessful hai to amount SMA ke wallet me add ho jayega agar SMA kahta hai ki nhi aaya hai to SMA ko wallet summery check karne ko guide karen |

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS transaction_Status is Failed in TAT

Note :- Aeps Authentication Error ki sabhi calls Tech Support me transfer karni hai

Q 3 : Yadi SMA Bank of Baroda lenden me samsya ka samna kar raha hai to Error show ho raha hai ” aap 30 minute me ek hi grahak ke liye ek se adhik nagad nikasi lenden karne ki koshish kar rahe hai, jiski anumati nhi hai please try again leter”.

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, Sir mai aap ki call ko technical team me transfer kar raha/rahi hu kripya lain pe bane rahe.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions

Disposition :

Outcome Query>Transfer Tech Suppourt Suboutcome Aeps Error

Q 4 : If SMA is not able to use a Bio matric device (Mantra)

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, aap mobile pe use kar rahe hai ya system pe ,if Sysytem than confirm system window (10), than call transfer to tech team.

Disposition :

Outcome Query> Transfer to Tech Support sub outcome mantra Installation – Transfer to Tech

Q 5 : If SMA is not able to use a Bio matric device (Morpho)

Resolution :

Where to check this query ?

check morpho device validity in this link https://rdserviceonline.com/pages/172iserialvalidatenumber

Disposition :

Outcome Query> Transfer to Tech Support sub outcome Morpho Installation – Transfer to Tech

Q. 5 :- Aeps ke through current accout se withdraw kar sakte hai ?

Resolution :-

” Nhi ” Adhikari ji aapko batana chahenge ki current account se aap aeps withdraw nhi kar sakte hai

Q 6 :- if SMA is getting Error During Aeps Cash-Withdrawal :-

This is an error from the bank…one of their license is expired and they need to renew this,
inform the SMA , That- this is not the error from spice money…it’s only from the bank and spice money will not be able to correct this
If the sma does any other bank transaction then it will go through , But this bank has to rectify and not us

Q 7 :- If SMA getting error at the time to do AEPS transection in BOB?

Resolution :-

firstly agent need to check in Aggrigation sheet if the count is less then 5 agent need to transfer such cases in tech team if count is 5 then agent need to inform

Maafi Chahuga ashuvidha ke liye adhikari ji ye aapke bank ke end se problem hai aapse nivedan hai aap customer se bole ki wo apne bank meain baat kare.

Q. 8 :- If SMA getting mobile no.not linked with aadhar card error at the time of Aeps Transection ?

Resolution :-

Maafi Chahuga ashuvidha ke liye Nischint rahiye aapki puri sahayata ki jayegi,aapse nivedan hai aap customer se bole ki wo apna mobile no. nearest aadhar center meain ja ke apne bank account ke sath link karwa lijiye uske baad aap AEPS kar payege.

Agar SMA ko yah error aata hai to SMA ID Supervisor ke saath share karen.

Supervisor:- SMA ID ko Resolution ke liye CC Group me share karen.

Aeps/MATM par Distributor commission.

Error :- Intervene, bank approval required for partial account
Solution :- Priye Adhikari ji, aapko batana chahenge ki NPCI end se, SBI k dwara withdraw karne par rok laga di gyi hai, Customer ko apne bank se contact karna hoga aur apne account se Aeps transactions ko allow karana hoga. Dhanywad.

SMA ke wallet se 01.12 precent charges deduct hua hai :-

Resolution :- SMA jab Aeps ki transaction karta hai or transaction success hone ke baad jo slip generate hui hai us Slip ko SMA via SMS ke through Customer ko share karta hai to uska charge deduct hue hai.

Error in AEPS – File Update File Locked – Yeh error customer k bank ki taraf se ata hai, customer ko guide karne ki apne bank se baat karne.

Error: – We found unusual changes in your location for security reasons transactions are allowed only on the Spice Money mobile app

Solution: – Priya Adhikari ji, apni shop se transaction nhi karne ke karan aap Aeps service ko web me use nhi kar payenge. Apse request hai ki aeps service ko application me use karen

Note :- Aeps service ko use karne me aeps service block show ho rahi hai aur SMA ( Araria, Purnia, Uttar Dinajpur & Kishanganj ) se belong karta hai.

In SMA’s ki aeps service unblock karane ke liye niche likhe steps follow karenge.

Q 1 : Yadi Aeps Lenden Ki Stithi Saflta ke roop me dikh rahi hai ?

Ans : Amount SMA ke Wallet me jama kar di gayi hai |

Note :- In AEPS Bank of India has put this checks “Only one transaction is allowed per day per customer/Aadhar “at their end and sencond hit failed with RC -UW(TRANSACTION AMOUNT EXCEED LIMIT. Transaction amount limit consumed. Please check withdrawal limit of bank).

Q 2 : yadi SMA lenden me Failed/Unknown hai aur grahak ke bank account se amount debit ki jaati hai ?

Resolution :-

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai , Sir aap ka transaction failed hai aap se request ki aap Trancation+7 working days ka wait kijiya amount customer ke account me refund ho jayega.

Note :- Agar SMA ki Aeps/Aadhar pay ki transaction ka amount refund/settlement status check karne ke liye summery me “Settlement Date” ke option me agar date show ho jaati hai to usna amount settle ho gya hai.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions>select date >check.

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS Transaction status _success

Note :- SMA ki transaction sucessful hai to amount SMA ke wallet me add ho jayega agar SMA kahta hai ki nhi aaya hai to SMA ko wallet summery check karne ko guide karen |

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS transaction_Status is Failed in TAT

Note :- Aeps Authentication Error ki sabhi calls Tech Support me transfer karni hai

Q 3 : Yadi SMA Bank of Baroda lenden me samsya ka samna kar raha hai to Error show ho raha hai ” aap 30 minute me ek hi grahak ke liye ek se adhik nagad nikasi lenden karne ki koshish kar rahe hai, jiski anumati nhi hai please try again leter”.

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, Sir mai aap ki call ko technical team me transfer kar raha/rahi hu kripya lain pe bane rahe.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions

Disposition :

Outcome Query>Transfer Tech Suppourt Suboutcome Aeps Error

Q. 5 :- Aeps ke through current accout se withdraw kar sakte hai ?

Resolution :-

” Nhi ” Adhikari ji aapko batana chahenge ki current account se aap aeps withdraw nhi kar sakte hai

Q 6 :- if SMA is getting Error During Aeps Cash-Withdrawal :-

Q 7 :- If SMA getting error at the time to do AEPS transection in BOB?

Resolution :-

firstly agent need to check in Aggrigation sheet if the count is less then 5 agent need to transfer such cases in tech team if count is 5 then agent need to inform

Maafi Chahuga ashuvidha ke liye adhikari ji ye aapke bank ke end se problem hai aapse nivedan hai aap customer se bole ki wo apne bank meain baat kare.

Q. 8 :- If SMA getting mobile no.not linked with aadhar card error at the time of Aeps Transection ?

Resolution :-

Maafi Chahuga ashuvidha ke liye Nischint rahiye aapki puri sahayata ki jayegi,aapse nivedan hai aap customer se bole ki wo apna mobile no. nearest aadhar center meain ja ke apne bank account ke sath link karwa lijiye uske baad aap AEPS kar payege.

Agar SMA ko yah error aata hai to SMA ID Supervisor ke saath share karen.

Supervisor:- SMA ID ko Resolution ke liye CC Group me share karen.

Aeps/MATM par Distributor commission.

Note :- Purvanchal bank bank is down for aeps transaction.

Q 1 : Yadi Aeps Lenden Ki Stithi Saflta ke roop me dikh rahi hai ?

Ans : Amount SMA ke Wallet me jama kar di gayi hai |

Note :- In AEPS Bank of India has put this checks “Only one transaction is allowed per day per customer/Aadhar “at their end and sencond hit failed with RC -UW(TRANSACTION AMOUNT EXCEED LIMIT. Transaction amount limit consumed. Please check withdrawal limit of bank).

Q 2 : yadi SMA lenden me Failed/Unknown hai aur grahak ke bank account se amount debit ki jaati hai ?

Resolution :-

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai , Sir aap ka transaction failed hai aap se request ki aap Trancation+7 working days ka wait kijiya amount customer ke account me refund ho jayega.

Note :- Agar SMA ki Aeps/Aadhar pay ki transaction ka amount refund/settlement status check karne ke liye summery me “Settlement Date” ke option me agar date show ho jaati hai to usna amount settle ho gya hai.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions>select date >check.

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS Transaction status _success

Note :- SMA ki transaction sucessful hai to amount SMA ke wallet me add ho jayega agar SMA kahta hai ki nhi aaya hai to SMA ko wallet summery check karne ko guide karen |

Disposition :-

Outcome Complaints:- AEPS

suboutcome :- AEPS transaction_Status is Failed in TAT

Note :- Aeps Authentication Error ki sabhi calls Tech Support me transfer karni hai

Q 3 : Yadi SMA Bank of Baroda lenden me samsya ka samna kar raha hai to Error show ho raha hai ” aap 30 minute me ek hi grahak ke liye ek se adhik nagad nikasi lenden karne ki koshish kar rahe hai, jiski anumati nhi hai please try again leter”.

Resolution :

Aadhikari ji aap ko hui ashuvidha ke liya mafi chahate hai, Sir mai aap ki call ko technical team me transfer kar raha/rahi hu kripya lain pe bane rahe.

Where to check this query?

login b2b ID> More>Customer care >Aeps>AepsTransactions

Disposition :

Outcome Query>Transfer Tech Suppourt Suboutcome Aeps Error

Q. 5 :- Aeps ke through current accout se withdraw kar sakte hai ?

Resolution :-

” Nhi ” Adhikari ji aapko batana chahenge ki current account se aap aeps withdraw nhi kar sakte hai

Q 6 :- if SMA is getting Error During Aeps Cash-Withdrawal :-

Q 7 :- If SMA getting error at the time to do AEPS transection in BOB?

Resolution :-

firstly agent need to check in Aggrigation sheet if the count is less then 5 agent need to transfer such cases in tech team if count is 5 then agent need to inform

Maafi Chahuga ashuvidha ke liye adhikari ji ye aapke bank ke end se problem hai aapse nivedan hai aap customer se bole ki wo apne bank meain baat kare.

Q. 8 :- If SMA getting mobile no.not linked with aadhar card error at the time of Aeps Transection ?

Resolution :-

Maafi Chahuga ashuvidha ke liye Nischint rahiye aapki puri sahayata ki jayegi,aapse nivedan hai aap customer se bole ki wo apna mobile no. nearest aadhar center meain ja ke apne bank account ke sath link karwa lijiye uske baad aap AEPS kar payege.

Agar SMA ko yah error aata hai to SMA ID Supervisor ke saath share karen.

Supervisor:- SMA ID ko Resolution ke liye CC Group me share karen.

Aeps/MATM par Distributor commission.

Error :- Intervene, bank approval required for partial accountSolution :- Priye Adhikari ji, aapko batana chahenge ki NPCI end se, SBI k dwara withdraw karne par rok laga di gyi hai, Customer ko apne bank se contact karna hoga aur apne account se Aeps transactions ko allow karana hoga. Dhanywad.

Error :- Intervene, bank approval required for partial account
Solution :- Priye Adhikari ji, aapko batana chahenge ki NPCI end se, SBI k dwara withdraw karne par rok laga di gyi hai, Customer ko apne bank se contact karna hoga aur apne account se Aeps transactions ko allow karana hoga. Dhanywad.