Q- 48 hrs complete hone par bhi agar distributer approval nhi deta ya fir koi response nhi deta hai to customer ko kya information shared karenge ?
Ans – Sabse pahle KB mai sheet check karenge (Count of distributor (Pin code ) , or customer se uska pin code puchhenge or check karenge ki uske area mai kitne distributor avaiible hai ,
Note– Only one distributor show hone par customer ki request lenge or use 48 hrs hrs ka TAT shared karenge.
Tagging
| Outcome | Sub Outcome | Email id |
| Complaint > Onboarding | Did not receive call from the distributor 48hrs passed |
Note – ik se jyada distributor hone par SMA ko 2 days ka TAT share karenge or batayenge ki aapka distributor automatic change ho jayega.
Tagging
|
Outcome |
Sub Outcome |
|
Query> Onboarding |
Did not receive call from the distributor 48hrs passed/auto change distributor |
Q- Kin 4 distt mai SMA or Distributor ID create nhi ho sakti hai ?
Ans – Araria , Kishanganj , purnia , Katihar or jis pincode negative sheet me show ho raha hai
Q -Agar customer bol raha hai ki distributor meri help nhi kar raha hai to kya resolution denge ?
Ans – Distributor not helping ki complaint mark karenge or customer ko 10 working days ka TAT share karenge ? ( complaint – distributor concern )
Q – kya hum customer se uske area ka Pin code puchhenge ID create karne ke liye ?
Ans – Yes
Q – Agar distributor money ki demand karta hai to kya hum customer ko kya resolution denge ?
Ans – Sabse pahle customer se amount puchna hai.
Agar distributor CPV ka charge ki demand kar raha hai to SMA ko bolna hai ki sir CPV ka charge lagta hai jo ki apke wallet se deduct hota hai.
Agar distributor koi or amount ki demand kar raha hai to SMA ki complaint mark karnege or 5 day hrs ka TAT share karnge
Outcome: – Distributor demanding for money
Q – Agar customer ko only ik hi distributor show ho raha hai to kya karenge ?
Ans – Same distributor showing par complaint mark karenge or 48 hrs ka TAT share karenge.
Q – Agar customer senior se bat karna chahta hai to kya karenge ?
Ans – Customer ko senior ke liye deny nhi karna hai or supervisor se baat karani hai.
Q – CPV ka kitna charge hai ?
Ans – 499 INR
Q – CPV full form ?
Ans- Contact Point verification.
Q- Agar customer ID ka status janne ke liye call karta hai to hum kya information share karenge ?
Ans – Agar adhikari bolta hai ki 24 hr complete ho gye hai abhi tak ID password nhi aaya hai to sabse phele hum unko bolege aap apna, APP open kar ke dekhiye agar usko APP pe bhi koi rejection reason nhi dikhta to agent B2B portal mein Leads ke option meain ja ke check karega.
B2B Path To check status-
1. Open B2B ID
2. Search Mobile number in B2B.
3. Agar Number se ID show nhi ho rahi hai to SMA ke mobile application me check karana hai ki kis page pr stuck hai fir uska process follow karna hai
Q : Tagging :- AOB data delete_ Distributor is not responding
jab Distributor 48 hours ke baad bhi koi response nhi karta hai tab yah taaging karni hoti hai , or customer ko 2 working days ka TAT share karenge ki aapko resolution mil jayega.
Q : Tagging :- Did not receive call from the distributor 48 hrs passed
jab Distributor 48 hours ke baad bhi koi response nhi karta hai 48 tab yah taaging karni hoti hai , or customer ko 48 working hrs ka TAT share karenge ki aapko resolution mil jayega.
Q : Tagging :- Distributor is asking to purchase the device before verification
jab Distributor customer ko kahta hai ki pahle aapko mujhe ek device purchase karna hoga tabhi me aapki id par verification karunga. TAT : – 5 Working Days
Q : Tagging :- Distributor is demanding for Money
jab Distributor SMA se charge mangta hai or customer ko 5 days days ka TAT share karenge ki aapko resolution mil jayega,
Q : Tagging :- Distributor is not coming due to Long Distance
Distributor ki location customer ki location se kaafi door hai jis karan distributor,or customer ko 5 working days ka TAT share karenge ki aapko resolution mil jayega,
Q : Tagging :- Distributor is not working with Spice Money now
Jab distributor ne spice money ke saath apna kaam band kar diya ho aur distributor kah hai raha hai ki me ab spice money ke saath kaam nhi karta hun | yah taaging hone ke baad SMA ke DATA backend se 24 to 48 hours delete ho jaata hai jiske baad custoner again shuru se process follow karna hoga aur customer ko dusra koi or distributor map ho jayega |
Tagging :- No Distributor available at my location
Jab customer ki location par koi bhi distributor nhi hai or customer to 48 hrs working days ka TAT share karenge
Q : Tagging :- Distributors Id is not working
Jab distributor ki distributor id work nhi kar rahaor ho , yah taaging hone ke baad SMA ke DATA backend se 24 to 48 hours delete ho jaata hai jiske baad custoner again shuru se process follow karna hoga aur customer ko dusra koi or distributor map ho jayega |
Q : Tagging :- Number already Registered
jab customer onboarding ka process karna chahta hai lekin jab customer process follow kar raha hai to usko mobile number already registered show kar raha hai | yah taaging hone ke baad SMA ke DATA backend se 24 to 48 hours delete ho jaata hai jiske baad custoner again shuru se process follow karna hoga,
Q : Tagging :- Pan Card Already Registered
jab customer onboarding ka process karna chahta hai lekin jab customer process follow kar raha hai to usko pan card number already registered show kar raha hai | yah taaging hone ke baad SMA ke DATA backend se 24 to 48 hours delete ho jaata hai jiske baad custoner again shuru se process follow karna hoga,
Q : Tagging :- Pan Card is linked with other mobile Number
jab customer onboarding ka process karna chahta hai lekin jab customer process follow kar raha hai to usko pan card number already linked with other mobile number show kar raha hai |yah taaging hone ke baad SMA ke DATA backend se 24 to 48 hours delete ho jaata hai jiske baad custoner again shuru se process follow karna hoga,
Q : Tagging :- Want to become a distributor
Customer distributor banna chahta hai , yah taaging hone ke baad SMA ke mobile number par call ayega or customer ko 5 day Ka TAT share karenge
Customer care inbound mai kese connect kare ?
2. लॉगिन से संबंधित समस्याएँ
3. डिवाइस से संबंधित समस्या और सक्रियण ( Activation / installation )
4. बैंक सेटिंग और ईमेल/मोबाइल परिवर्तन के लिए
5. नई शिकायत दर्ज करने के लिए
6. दर्ज की गई शिकायत की स्थिति जानने के लिए
7. हमारे ग्राहक सेवा कार्यकारी से बात करने के लिए 9 दबाएँ
Ans – Customer Jab bank name mai ya fir bank details galat enter karta hai tab use ye error aata hai. Customer ko guide karna hai ki aap account khud ka sari details sahi se fill kijiye.
Agar SMA sahi details fill kar raha hai to SMA ko bolna hai ki kuchh time baad try karen
Agar retailer kahta hai ki yah error mujhe kaafi time/dino se aa raha hai to apne supervisor ko inform karna hai same time par
Q- Agar customer ko photo click karne ya fir camera ka option nhi aata hai to information share karenge ?
Ans –
Steps: –
1- Customer ko apne mobile ki setting me jakar spice money application ki camera ki permission ko allow karna hai or usi ke saath saari permission ko allow karna hai.
2 – Customer ko batana hai ki aap aapne phone ka font small karke check karen,
3- Agar SMA ko in steps ke baad bhi issue aa raha hai to same call par hi SMA ka issue resolve karna hai koi problem me supervisor ko inform karna hai