BBPS – FAQ
Important: BBPS me bill pay hone ke 24 hours baad hi complaint raise hoti hai.
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BBPS Commission |
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For Adhikari |
For Distributor |
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Fastag |
0.15% |
0.05% |
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Loan Repayment |
0.15% |
0.03% |
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For All DTH (Except Airtel DTH) |
Airtel DTH |
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DTH |
1.50% |
0.25% |
Q: Revision in the BBPS Cashback scheme starting Feb’23 month:-
Ans:
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BBPS Txn Slabs |
Monthly Cashback |
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25-49 |
25 |
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50-99 |
50 |
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100-249 |
100 |
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250-499 |
250 |
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500+ |
500 |
Note:-
· DTH, Fastag, BSNL Mobile Prepaid and Loan Repayment transactions are not allowed while calculating the above slabs.
· Rest BBPS Cashback scheme will continue to run as it is for BBPS.
1. Distributor commission on SPP activations –
· NO Commission will be given to distributors on SPP activations.
· Commission on AEPS / Matm transactions to distributors will GO as it is.
Q: New Biller add in BBPS.
1. New biller Paschimanchal Vidyut Vitran Nigam Limited (PVVNL)(Postpaid and Smart Prepaid Meter Recharge) has been added.
2. So now customer/SMA who getting error for biller Uttar Pradesh Power Corp Ltd (UPPCL) – URBAN (Postpaid and Smart Meter Recharge) can select newly added biller and do their payments.
Q: How to activate BBPS Service?
Ans: It’s a pre-activated service at the time of ID Purchase
Procedure:
Login on B2B portal
Select Bharat Bill Pay
Choose the desired service to pay the bill
Q: I am unable to see Bharat Bill Pay Service
Ans: Raise a complaint in Ameyo
Inform SMA to wait 3-4 working days
Tag the call under “tagging need to be discussed”
Note : No documents to be taken at the time of complaint
Q: Bill Payment successfully but biller account not updated
Ans: If bill number has been generated and still customer is denying, then guide him to raise the issue on CMS(complaint management solution) and TAT is 7-10 working days for resolution provided by NPCI
If the issue is not resolved after 7-10 working dys, then ask SMA what is the status of omplaint, if the satus is not resolved then complaint needs to be raised on Ameyo to BBPS about the status
TAT need to share for 48 hours to adhikari
Q : SMA claims particular biller is not showing
Ans: SMA needs to raise a complaint from the portal itself
Q: What is CCF(Customer Convenience Fees), showing at the time of Bill payment
Ans:
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Bill Amount |
CCF |
Commission |
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1-1000 |
5 + GST |
3 |
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1001-2000 |
15 + GST |
8 |
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2001 and above |
25 + GST |
13 |
Important Note:- In case SMA is not allowing the CCF in BBPS he will not get commission. Commission is only applicable when SMA enables CCF in every transactions otherwise he will get cash back as per offer of the month
Q: From where SMA can check the transaction history ?
Ans: Screenshot: Slide no 158-160
Select Operator, DTH number, Amount & Mobile number(for confirmation SMS) and proceed to pay
Q : Can Adhikari do the partial/post payment via using bharat bill pay services ?
Ans: we have enabled the “Partial payment facility on BBPS” for all the categories. It means one can pay either part payment or overpayment on the base amount received in the bill fetch response. It will help Spice money adhikaris to do more business on BBPS. Any adhikari can do bill payment of any desired amount
This adhoc flag is supported by certain billers only below is the link attached for the same.
Refrence sheet : Bharat bill pay Partial.
Important Note :
Commission is not applicable Gas cylinder booking
Maximun Transaction- Rs 49,999 per bill payment
Total Biller available- 19902 billers
Commission is only available in BBPS when SMA adds CCF else there is no commission available
BBPS service activation :-
- if sma created a new id, request to wait for 48 hours from id creation / activation
- if tat exceeded then raise a complaint in Ameyo.
Outcome :- BBPS
Sub Outcome :- BBPS activation
Share TAT 3 to 4 Working days.
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Outcome |
Sub Outcome |
When to create ticket |
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Complaint>BBPS |
Bill Payment issue |
While playing bill in case of any issue need to createthis QRC, also write proper issue in remarks also attach screenshot in case we have |
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Amount debited but bill not paid |
After Raising Complaint on CMS Portal, if still customer did not get benefits then need to create this QRC by mentioning BBPS complaint ticket ID |
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Activation |
BBPS Service activation, after 48hrs of ID creation |
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Unable to fetch bill |
In case not able to fetch biller is not showing in system |