BUS QRC Flow – Complaint Query and Follow up

Outcome

Sub-Outcome

TU Follow up>Bus

Bus ticket follow up for Refund

TU Follow up>Bus

Technical Issue while booking bus ticket

TU Query>Bus

How to check Bus Commission

TU Query>Bus

Bus Booking Procedure

TU Query>Bus

Bus Cancellation Procedure

TU Query>Bus

Bus Web check -in process

TU Query>Bus

How to add Mark-UP charges in bus

TU Query>Bus

Request for Bus E-Ticket process guided

TU Query>Bus

Transfer to CC from Travel

TU Query>Transfer

Call transferred to supervisor

TU Query>Wallet Recharge

Wallet recharge through(NEFT / RTGS/ Cash/ Cheque)

TU Query>Credential Change

Credential Change status

TU Query>Transfer

Guided for IB helpline from TU

TU Query > Transfer

Guided to call to travel desk helpline

TU Query > BUS

Amount debited but PNR not generated

TU Complaint > BUS

Amount debited but PNR not generated