DMT – BC Bank (Business Correspondent Bank)

BC Option available on the spice money portal: 

There are multiple ways to transfer money as given below:

•  Yes Bank(YBL)
•  Fino Bank
  •  RBL Bank
• NSDL Bank

Note: 

•  The Adhikari  can transfer amount through available BC Bank.
•  He can get the BC bank changed or can call the call center to change the BC Bank
•  BC bank will show as “Powered by —– (Any of the above 5 banks)”

BC Shifting in DMT :-

1. DMT cases for BC Shifting will get transferred to Tech Support, if calls are in waiting in Tech Team then agent will raise complaint for the same and share 3 hours.

                                                            Tagging/CTST

Outcome and  Sub Outcome

Outcome-Complaints > BC Shifting

Sub Outcome-BC Shifting Request for DMT

                                                        TAT(Turn Around Time)

BC Shifting in DMT :-  3Hours