DMT Error’s: –
DMT ki call par sabse pahle KB main sheet DMT block due to Pan me check karna hai agar SMA ki ID is sheet main hai to SMA ko guide karen ki sir apka pan card me issue hone karan aap DMT service ka use nhi kar payenge.
Note: – Agar sheet me nhi hai to aage ka process follow karna hai.
DMT ki call par sabse pahle YBL E-KYC ki sheet check karni hai.
YBL ki KYC completed hai to niche likha process follow karna hai.
YBL ki KYC completed “Nhi” hai to KYC karne ke liye guide karna hai.
YBL Active-Inactive ki sheet check karni hai.
1. Agar SMA ki ID “Active” hai.
Solution: – KB me likhi error list check karni hai or error ke samne likha solution SMA ko provide karna hai. agar reactivation se related error aur sheet me active hai to bhi SMA ki DMT YBL Re-activate karne ki request leni hai.
2. Agar ID “Inactive” hai.
Solution: –
i) SMA ne three months se YBL DMT se koi transaction nhi kari hai agent ko error check karke YBL DMT activation ki request leni hai.
ii) Agar YBL Active-Inactive Sheet me Soft block hai to agent ko KB me desk kar soft blocking ka process follow karna hai.
iii) Agar YBL Active-Inactive sheet me kisi reason ke karan block hai to vah SMA YBL par DMT use nhi kar payenge service YBL se activate nhi hogi
| SI No. | Error | Solution |
| 1 | Not a valid request. SDLXXXX | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki YBL E-KYC complete honi chahiye. 2. Agent ko SMA pahle YBL Active-Inactive sheet check karni hai 2. Agar Sheet me “Active” hai to bhi niche likhi complaint raise karni hai. 3. Agar sheet me “Inactive” hai to bhi niche likhi tagging karni hai. 4. Agar sheet me “Soft Block” hai to soft block ka process follow karna hai Tagging: – Outcome: – Complaints > DMT Sub outcome: – DMT YBL activation required |
| 2 | Sender KYC already done. However, still showing “Do Re-KYC popup showing( App & web both) | Re-fresh and try again |
| 3 | Sender KYC charges debited but kyc not done and amount not refunded | TAT :- Max.20 Minutes after KYC failed |
| 4 | After entring amount process not going further | SMA is trying in Old app needs to update the device |
| 5 | Access code not showing, Getting error “Refresh Code” | Please retry after clear app cache/Resolved |
| 6 | Beneficiary Already exists for this customer | SMA jis beneficiary ko add kar raha hai vah beneficiary already added hai |
| 7 | It Seems bank transfer service is not working for the specified bank. Please try after some time | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki YBL E-KYC complete honi chahiye. 2. Agent ko SMA pahle YBL Active-Inactive sheet check karni hai 2. Agar Sheet me “Active” hai to bhi niche likhi complaint raise karni hai. 3. Agar sheet me “Inactive” hai to bhi niche likhi tagging karni hai. 4. Agar sheet me “Soft Block” hai to soft block ka process follow karna hai Tagging: – Outcome: – Complaints > DMT Sub outcome: – DMT YBL activation required |
| 8 | Master Agent is deactivated | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki YBL E-KYC complete honi chahiye. 2. SMA ki CPV complete honi chahiye TAT: – 5 Working Days Tagging: – Outcome: – Complaints > DMT Sub outcome: – Master Agent is deactivated |
| 9 | Parameter Missing | Resolved, If again getting error please retry |
| 10 | AmIoc status is inactive for this Agent (After amount entered) | SMA ki ID AML (Anti Money Loundring) me fall kar rahe hai, SMA abhi DMT ka use nhi kar payenge |
| 11 | IMPS transaction are temporarily unavailable. Please retry after some time | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki YBL E-KYC complete honi chahiye. 2. Agent ko SMA pahle YBL Active-Inactive sheet check karni hai 2. Agar Sheet me “Active” hai to bhi niche likhi complaint raise karni hai. 3. Agar sheet me “Inactive” hai to bhi niche likhi tagging karni hai. 4. Agar sheet me “Soft Block” hai to soft block ka process follow karna hai Tagging: – Outcome: – Complaints > DMT Sub outcome: – DMT YBL activation required |
| 12 | Failure | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki YBL E-KYC complete honi chahiye. 2. SMA ki CPV complete honi chahiye TAT: – 5 Working Days Tagging: – Tagging: – Outcome: – Complaints > DMT Sub outcome: – Master Agent is deactivated |
| 13 | Unable to complete EKYC-RRNNO already occured (While doing sender KYC) | Re-fresh and try again |
| 14 | Aadhar is linked with another mobile number | SMA jis sender ko add kar rahah hai wo sender kisi or number se already added hai |
| 15 | SMA wants to do Sender KYC. However, Sender KYC option not showing | Agar yah issue hai to call ko L2 par transfer karna hai, L2 agent screenshot lekar department ko highlight karega |
| 16 | SMA account is Inactive. Please contact CC | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki id ko KB main sheet DMT block due to Pan me check karna hai agar SMA ki ID is sheet main hai to SMA ko guide karen ki sir apka pan card me issue hone karan aap DMT service ka use nhi kar payenge. ( Agar Sheet me nhi hai to aage ka process follow karna hai ) 2. SMA ki YBL E-KYC complete honi chahiye. 2. Agent ko SMA pahle YBL Active-Inactive sheet check karni hai 2. Agar Sheet me “Active” hai to bhi niche likhi complaint raise karni hai. 3. Agar sheet me “Inactive” hai to bhi niche likhi tagging karni hai. 4. Agar sheet me “Soft Block” hai to soft block ka process follow karna hai Tagging: – Outcome: – Complaints > DMT Sub outcome: – DMT YBL activation required |
| 17 | Customer not found | SMA ko as a beneficiary add karana hai uske baad SMA transaction kar sakta hai |
| 18 | SMA Account is not onboarded. Please contact with CC | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki id ko KB main sheet DMT block due to Pan me check karna hai agar SMA ki ID is sheet main hai to SMA ko guide karen ki sir apka pan card me issue hone karan aap DMT service ka use nhi kar payenge. ( Agar Sheet me nhi hai to aage ka process follow karna hai ) 2. SMA ki YBL E-KYC complete honi chahiye. 2. Agent ko SMA pahle YBL Active-Inactive sheet check karni hai 2. Agar Sheet me “Active” hai to bhi niche likhi complaint raise karni hai. 3. Agar sheet me “Inactive” hai to bhi niche likhi tagging karni hai. 4. Agar sheet me “Soft Block” hai to soft block ka process follow karna hai Tagging: – Outcome: – Complaints > DMT Sub outcome: – DMT YBL activation required |
| 19 | User is already exists | SMA jis beneficiary ko add kar raha hai vah beneficiary already added hai |
| 20 | Agent ID does not exists | SMA YBL par three months se transaction na karne ke karan DMT ybl se inactive hai. 1. SMA ki YBL E-KYC complete honi chahiye. 2. Agent ko SMA pahle YBL Active-Inactive sheet check karni hai 2. Agar Sheet me “Active” hai to bhi niche likhi complaint raise karni hai. 3. Agar sheet me “Inactive” hai to bhi niche likhi tagging karni hai. 4. Agar sheet me “Soft Block” hai to soft block ka process follow karna hai Tagging: – Outcome: – Complaints > DMT Sub outcome: – DMT YBL activation required |
Note –
Agar SMA ki ID YBL Active-Inactive sheet me nhi hai.
Solution: – SMA ki YBL E-KYC check karni hai.
1. Agar YBL E-KYC completed hai or SMA ko issue aa raha hai to yah case Lokesh ko highlight karna hai.
2. Agar YBL E-KYC completed nhi hai to SMA ko guide karna hai ki apni YBL E-KYC ko complete karen or YBL E-KYC ke complete hone ke baad SMA ki DMT service activate ho jayegi