| SI No. | Scenario’s where to ask SMA to write us on mail | Remarks | |
| 1 | Credential Change | 1.Name Spelling Correction 2.DOB 3.Mobile Number 4.Gender 5.Address 6.Pan Card Update 7.Firm Name Correction & Update 8.Aadhar Card Update | – |
| 2 | Distributor Mapping & De-Mapping | – | – |
| 3 | Device Mapping & Device Re-Mapping | – | – |
| 4 | Fraud Cases where ask SMA to share FIR Copy | – | – |
| 5 | ID Ublocking where ID blocked due to fraud done with SMA | – | – |
| 6 | Suspend Cases | 1.Aeps Suspecious Document required 2.Complaint recived from bank 3.Complaint recived from cyber cell ( Need decleration required on email ) 4.ID Blocked on NPCI. 60 Days over retailer wants to his amount which is available in his ID 5. ID suspend due to Invalid Pan, Duplicate Pan ( We need mail from retailers is registered email id 6. Anand k Meher ( Invalid Pan ) 7. Complaint received from bank ke vajah se SMA ka account bhi suspend ho gya hai | We need mail from retailers is registered email id for all the scenario |
| 7 | ID Deactivation | – | – |
| 8 | BC Removal | – | – |
| 9 | ID Activation | – | If ID deactivated on retailer concent |
| 10 | Transaction Success but amount not credited | 1.Move to bank 2. Mini ATM 3. Aeps ( out of TAT ) 4. DMT 5. Aadhar Pay 6. Aeps Cash Deposit 7. UPI Wallet recharge | First we need to send the updated mini statement, Bank statement & Passbook on whatsapp chat support. If SMA not able to share the document on chat then we guide to share email with us. |
| 11 | Manual Account change | – | If the Retailer don’t have any other account number he has only which is registered on portal hence, his bank is merge and ifsc code has been changed |
| 12 | Wallet Summery Required | Wallet Summery | – |
| 13 | MATM Reserve Declaration | – | – |
| 14 | Loan NOC Required | – | – |
| 15 | Wallet Recharge | Wallet is not recharged throgh Bank deposit process and the payment is more than 60 days sales head approval required over the email to distributor desk | – |
| 16 | NSDL CASA | Name in adhaar card does not match with Name in PAN, Contact NSDL payments Bank | – |
For email team, Niche likhe scenario me hum SMA ki non registered email se bhi concern ko accept karenge.
