MATM – Transection Related Success/Failed
“Mini ATM Transection Related Issue”
MATM ke through agar SMA transection karta hai to uss transection ke 2 status ho sakte hai 1.-Success. 2.-Failed
If Transection Status showing (Failed)-:
Agent ko sabse phele transection ka status check karna hoga B2B main.
“How to check transection status In B2B”
IF Transection Status showing Y- Iska matlb transection successful hai agar SMA bolte hai ki paisa wallet m nhi aaya hai to agent, agent wallet summary option main ja ke check karege uske according SMA ko btayege.
IF Transection Status showing N- Iska matlb amount customer ke account se debit ho gya hai lekin SMA ke wallet main nhi aaya aise cases main Agent SMA ko T+7 working days ka time dege itne time main paisa customer ke account main waps chala jayega.
IF Transection Status showing N- And T+7 working days is completed but still amount not credited on customer account-:
Agar T+7 working days ka time complete ho jata hai and SMA bolte hai ki paisa abhi bhi customer ke account main credited nhi hua hai to to agent SMA ko bolege wo customer ki bank ki statement hame mail ya fir WhatsApp pe share kare, WhatsApp and email team uss statement ko attach kar ke complaint raise karegi.
Tagging/CTST
IF Transection Status showing –
Failed
Query-:
Outcome – Mini ATM.
Sub-Outcome- TAT for Mini ATM cash withdrawal failed cases.
IF Transection Status showing N- And T+7 working days is completed but still amount not credited on customer account-:
Complaint-:
Complaint > MINI ATM.
Sub-Outcome- MATM transaction is out of TAT but amount did not credited to bank.
“TAT(Turn Around Time)”
IF Transection Status showing N- Query-: T+7 Working Days
IF Transection Status showing N- And T+7 working days is completed but still amount not credited on customer account-:
Complaint-: T+7 working days
