Mobile recharge – FAQ

Q: SMA ko mobile recharge karne ke baad kitne recharge ka commission kab milega
Ans: Commission recharge success hone ke baad instantly SMA ke wallet me credit ho jata hai

Q: SMA ne mobile recharge kara jiska Recharge Successful but benefit not received

Resolution for Premium SMA : 

1. Agent ko sabse pahle SMA ki recharge ka status check karna hai agar recharge ka status “Success” hai.
2. Agar transaction success hai to SMA ki b2b me SMA category ko check karna hai agar “Premium” Category main hai.
3. SMA ki ID recharge main sheet ” Recharge Eligible Amount Refund” me check karna hai agar SMA ki ID is sheet main to niche likhi complaint create karni hai aur TAT dena hai
   Script :- Priye Adhikari ji, aapko batana chahenge ki apki complaint hamne leli hai, apse request hai ki kripya________ka wait karen aapka recharge ka amount apke wallet me refund ho jayega. dhanywad.

   TAT :- 
   For Monday to Friday 4 Hours
   For Sunday TAT :- Monday EOD
   Saturday after 6 PM TAT  :- Monday EOD
   
   Tagging for refund :- 
   
   Outcome :- Complaint > Recharge
   Sub Outcome :- Recharge Successful Benefits Not Received

   Tagging for refund follow_up 
   
    Outcome :- Query > Recharge
   Sub Outcome :- Follow Up for previous recharge complaint

   Resolution for NON Premium SMA : 

   1. Agent ko sabse pahle SMA ki recharge ka status check karna hai agar recharge ka status “Success” hai.
   2. Agar transaction success hai to SMA ki b2b me SMA category ko check karna hai agar “Premium” Category main nhi hai.
   3. TAT ke baad SMA ki complaint par ek “Operator” number generate hota hai.
      Script :- Priye Adhikari ji, aapko batana chahenge ki apki complaint hamne leli hai, apse request hai ki 24 to 48 hours ka wait karen. apko resolution mil jayega.

      TAT :- 
      24 to 48 hours
      
      Tagging for refund :- 
      
      Outcome :- Complaint > Recharge
      Sub Outcome :- Recharge Successful Benefits Not Received

      Tagging for refund follow_up 
      
       Outcome :- Query > Recharge
      Sub Outcome :- Follow Up for previous recharge complaint

Q:- Agar SMA call out of TAT call karta hai.

SMA ka previous complaint ka remarks check karna hai agar complaint ke remarks option me Operator number show ho raha hai to SMA ko guide karna hai ki sir is number ko lekar customer ko operator se contact karna hai aur yah operator number unhe dena hai. hamari taraf se recharge ki transaction success hai. 

Q :- SMA ne operator se baat kar li hai lekin operator se koi help nhi mili hai.

SMA ko guide karna hai ki operator se jo baat kari hai us call ki call recording email par share karenge.
Note :- Email Team call recording ko Nitin.Thakur@spicemoney.com ki mail par hare karegi with recharge transaction details,

Q: Wrongly recharged on mobile
Ans  If mobile recharge does on wrong mobile, then there is no possibility for refund from Spice Money, guide SMA to contact to mobile operator

Q: Recharge status- Pending/Process

Q: Agar mobile recharge karte time galat circle select kar liya hai to plan ka benefit kaise milega