Mobile Recharge – Procedure

Mobile Recharge – Procedure

How to do Mobile Recharge 

Mobile Recharge

Application Flow :-

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Mobile Recharge

Website Flow

Step 1 : Click on Mobile Recharge option 

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Recharge Commission

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  • SMA can also see Recharge Commission on B2B portal in commission structure option
  • Commission is getting credited instantly post successful transaction

Query-:

Jab SMA ID eligibility sheet main nhi milta hum operator se baat karne ke liye bolte hai.


1. Outcome>Recharge

Sub Outcome-Recharge Successful but Benefit not Received (In TAT)

2.Outcome>Recharge

Sub Outcome-Recharge done on wrong number

3.Outcome>Recharge

Sub Outcome-Recharge Transaction Pending

Agar adhikari ek hi transection se related dobara call karta hai to uski tagging hum follow-up main karte hai.

Outcome>Recharge

Sub Outcome-Follow Up for Previous Recharge complaint

Complaint-:

Complaint:-Recharge

Sub Outcome-Recharge Successful but Benefit not Received

                                                                       TAT(Turn Around time)

  •  Recharge Successful but benefit not received => 24 hours if ID found | 48 HOURS IF ID NOT FOUND
  • Premium SMA ke liye recharge successful but benefit not received ke scenario main SMA ko 4 Hours ka TAT share karna hai ( Script :- Priye adhikari ji, aapse request hai kripya 4 hours ka wait karen aapka recharge ka amount apke wallet me refund ho jayega )
  • For Sunday TAT :- Monday EOD
  • Saturday after 6 PM TAT  :- Monday EOD
  • Recharge Transaction Pending =>  72Hr