Move to bank – Transection Related Issues
“Two Type of Settlement”
1. “Manual Settlement” 2. “Auto Settlement”
STC settlement transaction is success
Agar SMA bolte hai ki unhone move to bank kiya tha but paisa uske account main credit nhi huaa hai Agent sabse phele transection ka status check karege agar transection status Success dikh raha hai to SMA ko bank statement share karne ke liye bolege email/WhatsApp pe agar paisa nhi pahucha hoga to Mail and WhatsApp team complaint raise karegi.
How To check STC Transection status In CC Portal-:
“Auto Settlement”
Adhar Pay(AP) and Mpos ka paisa auto settled hoga, Mpos main agar SMA ne In account ka option choose kiya hai settlement main to tabhi paisa account main jayega warna wo paisa uske main wallet main jayega jisko wo manually apne account main settle nhi kar sakata.
Note :- Jis account se aap wallet recharge karte hai usi account main aapke move to bank ka amount credit hota hai
“Tagging/CTST”
STC Transection Failed-:
Query-:
Outcome – AEPS Bank Settlement
Sub-Outcome-STC Transection Failed
STC Transection Pending-:
Query-:
Outcome – AEPS Bank Settlement
Sub-Outcome-STC Transection Pending
STC settlement transaction is success
Query-:
Outcome – AEPS Bank Settlement
Sub-Outcome-STC settlement transaction is success
Complaint -: After statement receive:-
Complaints > AEPS
Sub-Outcome- STC Success But Amount not reflected in Bank
“TAT(Turn Around Time)”
STC Transection Pending-: T+3 Working days
Script:- Priye Adhikari ji apki transaction pending me chali gyi hai, aapko batana chahenge ki 99 % transaction same day me clear ho jati hai, or maximum TAT T+3 working days ka time lag sakta hai
STC settlement transaction is success-:(Complaint)-> T+3 Working days.
Aadhar Pay (AP)Transection Auto Settlement TAT-: 30Mint-1Hours
Agar transaction status Success hai lekin amount account credit nhi hua hai to SMA ko 24 hours ka wait karne ke liye guide karna hai.
Agar 24 Hours complete ho gaye hai but amount account me nhi aaya to SMA ko email ya chat pat share karne ke liye guide karna hai. hamari chat and email team check karegi and agar nhi aaya hoga paisa bank main then complaint raise karegi.
STC settlement transaction is success-:(Complaint)-> T+3 Working days.
Mpos Transection Auto Settlement TAT-: T+1 Day
Q. Agar SMA ki move to bank ki transaction pending hai aur T+3 working days ka TAT complete ho chuka hai but transaction clear nhi hui hai
Ans. SMA ki niche likhi tagging karni hai or SMA ko 48 hours ka wait karne ke liye guide karna hai
Tagging: –
Outcome: – Complaint > AEPS
Sub Outcome: – STC Transaction pending TAT over
