Move to bank – Transection Related Issues
“Two Type of Settlement”
1. “Manual Settlement” 2. “Auto Settlement”
Move to bank transaction is success
Agar SMA ne move to bank kiya tha but paisa uske account main credit nhi huaa hai Agent sabse phele transaction ka status check karna hai. agar transaction status Success dikh raha hai to Payment ka Mode check karna hai IMPS hai ya NEFT
Agar Transaction IMPS se hai :- Priye Adhikari ji, transaction success hai aur amount apke bank account me settle ho chuka hai apna bank account ko check kijiye.
Agar Transaction NEFT se hai: – Priye Adhikari ji, apki transaction NEFT se hui hai isko settle hone me 4 se 24 hours tak ka time lag sakta hai kripya 4 se 24 hours ka wait karen.
How To check STC Transection status In CC Portal-:
“Auto Settlement”
Aadhar Pay(AP) and Mpos ka paisa auto settled hoga, Mpos main agar SMA ne In account ka option choose kiya hai settlement main to tabhi paisa account main jayega warna wo paisa uske main wallet main jayega jisko wo manually apne account main settle nhi kar sakta.
Note: – auto credit SMA ke us account me hota hai jisko SMA ne primary bank account banaya hota hai.
“Tagging/CTST”
STC Transection Failed-:
Query-: Outcome – AEPS Bank Settlement
Sub-Outcome-STC Transection Failed
STC Transection Pending-:
Query-: Outcome – AEPS Bank Settlement
Sub-Outcome-STC Transection Pending
STC settlement transaction is success
Query-:Outcome – AEPS Bank Settlement
Sub-Outcome-STC settlement transaction is success
Complaint -: After statement receive:-
Complaints > AEPS
Sub-Outcome- STC Success But Amount not reflected in Bank
“TAT(Turn Around Time)”
STC Transaction Pending-: T+3 Working days
Script:- Priye Adhikari ji, apki transaction pending me chali gyi hai, aapko batana chahenge ki 99 % transaction same day me clear ho jati hai, or maximum TAT T+3 working days ka time lag sakta hai
STC settlement transaction is success-:(Complaint)-> T+3 Working days.
Aadhar Pay (AP)Transaction Auto Settlement TAT-: 24 hours
Agar 24 Hours complete ho gaye hai but amount account me nhi aaya to SMA ko email ya chat pat share karne ke liye guide karna hai. hamari chat and email team check karegi and agar nhi aaya hoga paisa bank me then complaint raise karegi.
STC settlement transaction is success-:(Complaint)-> T+3 Working days.
Mpos Transection Auto Settlement TAT-: T+1 Day
Q. Agar SMA ki move to bank ki transaction pending hai aur T+3 working days ka TAT complete ho chuka hai but transaction clear nhi hui hai
Ans. SMA ki niche likhi tagging karni hai or SMA ko 48 hours ka wait karne ke liye guide karna hai
Tagging: –
Outcome: – Complaint > AEPS
Sub Outcome: – STC Transaction pending TAT over
Few condition for move to bank:
-
- SMA apne wallet ka AePS/MATM/UPI Cash Point/Aadhar Pay amount ko apne bank account me settle kar sakta hai.
- Aeps+MATM+UPI Cash Point settlement “Move to Bank” 24 hours ke liye available hota hai.
- Charges for settlement is Rs 5 upto 25K nd Rs.10 for Rs 25,000-5Lac for IMPS
- Charges for settlement Rs.1.5 upto 25K and Rs.3 for Rs25,000 -2 Lac for NEFT
- No settlement to be done on bank holidays & holidays declared by RBI on NEFT