| SI No. | Error’s | Solution and script | TAT | |||
| 1 | – | Agent Ref Id already exists | Script :- SMA se check kana hai ki Aeps ki tile par click karne ke baad konsa page open ho raha hai. 1. Aeps par click karne ke baad Aeps ka hi page aa raha hai to SMA ki NSDL onboarding sheet me ID check karni hai agar SMA nsdl par onboarded hai to SMA ka aggregator change karna hai. 2. Agar SMA aeps par click karne ke baad YBL KYC ke page par ja raha hai to niche likhi tagging karni hai or SMA ko 2 working days ka TAT share karna hai. Outcome :- Complaint > KYC Sub Outcome :- Remove from E-KYC Mandate Note :- SMA ki YBL KYC already kisi or BC partner ke through ho rakhi hai isi karan YBL ki KYC nhi ho sakti hai | |||
| 2 | – | Agent already exists with given mobile number | ||||
| 3 | ||||||
| 4 | Pending with another mobile number | |||||
| 5 | – | Pan is linked with another mobile number | ||||
| 6 | E-Kyc Failed | Agent demographic data mismatch/Resident biometric Mismatch | Pre-Checks :- SMA se check karna hai ki aadhar card aur pan card ki details match hai ya nhi agar details match nhi hai to SMA ko match karane ke liye guide karna hai agar SMA ki details sahi hai to proper concern ke sath or error screenshot ke saath email karne ke liye guide karna hai Script :- Priye adhikari ji, Apko apna POI and POA ke saath customercare@spicemoney.com par email karna hai aur email karne aur aapse request hai ki email karne ke baad 7 Working days ka wait karen. IB Team Tagging :- Outcome :- Query > YBL E-Kyc Suboutcome :- E-Kyc Information Email Team Tagging for concern forword :- Outcome :- Complaint >YBL Sboutcome :- YBL EKYC Error Attribute main propper error likhna hai | 7 Working days | ||
| 7 | Agent demographic data does not match with aadhaar card-Gender Mismatch | |||||
| 8 | Agent demographic data does not match with aadhaar card – DOB Mismatch | |||||
| 9 | Agent demographic data does not match with aadhaar card – Name Mismatch | |||||
| 10 | – | Unable to complete E-KYC Biometric data did not match | Priye Adhikari ji, Apko apni aadhar card details aur apne hi finger se biometric karna hai. Agar SMA apne hi biometric se kar rah hai lekin same error aa raha hai to SMA ko UIDAI center me apna biometric update karana hoga | – | ||
| 11 | – | Pan details do not match with agent details | Script :- Priye adhikari ji, Apko apna Pan card ke saath customercare@spicemoney.com par email karna hai aur email karne aur aapse request hai ki email karne ke baad 7 Working days ka wait karen. IB Team Tagging :- Outcome :- Query > YBL E-Kyc Suboutcome :- E-Kyc Information Email Team Tagging for concern forword :- Outcome :- Complaint >YBL Sboutcome :- YBL EKYC Error Attribute main propper error likhna hai | 7 Working days | ||
| 12 | – | E-KYC Failed ( Aadhaar is linked to other mobile number ) | Due to negative pin code SMA ki Ybl E-kyc nhi ho sakti hai | |||
| 13 | – | Unable to Process request. Please retry after some time | Script :- Priye Adhikari ji aapse request hai ki kuchh samay baad again retry karen | |||
| 14 | – | Null Parameters | Script :- Priye adhikari ji, Apse request hai ki kripya RD Service ko re-install karke install karen | |||
| 15 | – | Sorry, Unable to process your request due to some technical error. Please Try Again | 1. TAT :- 07:00 to 10:00 bje tak ki calls par SMA ko 2:00 Tak ka wait karne ke liye guide karna hai. 2. TAT :- 10:00 AM to 6:00 PM tak ki calls par SMA ko 6:00 PM tak ka wait karne ke liye guide karna hai. 3. TAT :- 06:00 PM ki baad ki calls par SMA ko next day 12 PM tak ka wait karne ke liye guide karna hai. Tagging :- Outcome :- Query > YBL E-Kyc Sboutcome :- YBL E-Kyc Information | |||