Pan Thematic Study SOP: –
ID Suspend Reason: – SUSPEND (Blocking due to No PAN based on Thematic Study)
Script: – Priye Adhikari ji, Apka pan card ki details income tax ki website par different milne ke karan aapki ID ko suspend kar diya gya hai.
Customer Care Solution: – Adhikari ji apko batana chahenge ki aapko apni registered mail id se hamari mail customercare@spicemoney.com par 1. SMA id 2. Old Pan card number 3. New pan card number 4. New pan card photo. in documents ke saath mail karna hoga |
TAT: – 7 Working days
Backend Process: –
- CC Team will share the Email with TL Desk once the documents are shared by SMA.
- TL desk will share the details with AOB Team with below annexure.
S No | Team responsible for activity | Check list | Status | Remarks if Any |
1 | CC Team | SMA id | ||
2 | CC Team | SMA registered Email id as per record | ||
3 | CC Team | Is email received from Registered email id (Yes / No) | ||
4 | CC Team | Old PAN number | ||
5 | CC Team | New PAN number | ||
6 | CC Team | Copy of PAN attached (Yes/ No) | ||
7 | AOB Team | Name as per system and as per PAN copy (yes/No) | ||
8 | AOB Team | Name matched with PAN copy, System and Traces ( Yes / No) | ||
9 | Tech ops | New PAN Updated in System (Yes/ No) | ||
10 | Tech ops | Techops to upload new PAN in system (Y/N) | ||
11 | AOB Team | Above All parameter verified | ||
12 | AOB Team | Initiate unblocking of ID | ||
13 | Risk team | Approve unblocking post review of above fields (Yes / No) |
- Lokesh from AOB team, will check the details and documents and share the below annexure to Techops for update the pan number in SMA ID.
S No | Team responsible for activity | Check list | Status | Remarks if Any |
1 | CC Team | SMA id | ||
2 | CC Team | SMA registered Email id as per record | ||
3 | CC Team | Is email received from Registered email id (Yes / No) | ||
4 | CC Team | Old PAN number | ||
5 | CC Team | New PAN number | ||
6 | CC Team | Copy of PAN attached (Yes/ No) | ||
7 | AOB Team | Name as per system and as per PAN copy (yes/No) | ||
8 | AOB Team | Name matched with PAN copy, System and Traces ( Yes / No) | ||
9 | Tech ops | New PAN Updated in System (Yes/ No) | ||
10 | Tech ops | Techops to upload new PAN in system (Y/N) | ||
11 | AOB Team | Above All parameter verified | ||
12 | AOB Team | Initiate unblocking of ID | ||
13 | Risk team | Approve unblocking post review of above fields (Yes / No) |
- Techops will update the pan number in the SMA ID, once will received the confirmation from TechOps will share the request to compliance team for unblocking the ID.
- Compliance team will unblock the SMA ID then we will share the unblocking information via email to the SMA.