Soft Block – 936
Error while using service aeps :- Agent Not Active, Your service has been stopped
Error while using MATM :- Transaction Status : No investment account. Please contact card issuer.
Note :- esa bhi ho sakta hai ki SMA ko aeps ki tile bhi show nhi ho to SMA ki id soft blocking sheet and Aeps Nagative pin code sheet main check karna hai
Script :- Priye Adhikari ji, aapki id par service activate karani hogi. Jiske liye SMA ke paas niche likhi chije honi chahiye.
1. Adhikari ki YBL E-Kyc complete hini chahiye
2. SMA ki CPV Complete honi chahiye
3. Agar SMA ki yah details complete hai to SMA ki Ameyo me tagging karni hai or SMA ko consent letter email par share karne ke liye guide karna hai.
Backend Process :- Letter received hine ke baad letter Sumeet ko share karna hai aur sumeet bank and NPCI se uske device ko whitelist karayega aur SMA ko YBLN par move kar dega.
Tagging :-
Outcome :- Complaint > Aeps Soft Block Unblocking
Sub Outcome :- Aeps Soft Block Unblocking
TAT :- 2 Working days
Agar SMA ki CPV nhi hai to CPV karne ke liye guide karna hai.
Agar YBL E-KYC nhi hai to YBL e_kyc ke liye guide karna hai.
Consent Script :- Mera Naam _______ hai. Meri Adhikari ID ______ hai. Maine ek purana device kharida tha jisme customer ka transaction baar baar fail ho raha tha. jiske karan mera Aeps Service Block ho gya hai or mujhe pta nhi tha ki mere biometric device me problem hai. isi liye ab mene new biometric device market se kharid liya hai.
Kripya karke mera Aeps service unblock kar diya jaaye, dobara se esi galti nhi hogi.
SMA ID :-
Name :-
Signature :-
Note :- Consent White paper par hona chahiye, Consent email par receive hone ke baad email team soft block ki complaint raise karegi.