Error while using service aeps :- Agent Not Active, Your service has been stopped
Error while using MATM :- Transaction Status : No investment account. Please contact card issuer.
Script :- Priye Adhikari ji, aapki id par service activate karani hogi. Jiske liye SMA ke paas niche likhi chije honi chahiye.
1. Adhikari ki YBL E-Kyc complete hini chahiye
2. SMA ki CPV Complete honi chahiye
3. Old biometric device ka Invoice
4. Pan card ki copy par SMA ka consent
Yah Saari chije agar SMA ki hai to SMA ko pan card par consent ke saath email karne ke liye guide karna hai or voice wale tagging query me karenge.
Note :- Agar SMA ke paas purane device ka invoice nhi hai to consent me yah clearly likha hoga
Agar SMA ki yah saari requirements completed hai to SMA ka niche likha process follow karna hai :-
Script :- Priye Adhikari ji, aapko apna purana biometric device change karna hoga ek new biometric device ka prayog karen warna aapki ID par NPCI ki taraf se Aeps Service again band ho jayegi
SMA ko guide karan hai ki sir aapko hame pan ki photo copy wale page par par concent likh kar dena hoga jisme likhana hoga ( Device kaha se purshase kari hai, Device kab purchase kari hai, Device ka serial number, Device ka model, Device Name, or aap apni ID par ab is new device ka use kar rahe hai.
Backend Process :- Letter received hone ke baad letter Nodal Team ko share karna hai aur Nodal Team bank or UIDAI ko share karegi
Tagging :-
Outcome :- Complaint > Aeps Soft Block Unblocking
Sub Outcome :- Aeps Soft Block Unblocking
TAT :- 5 Working days
Consent Script with Old Device Invoice:- Mera Naam _______ hai. Meri Adhikari ID ______ hai. Maine ek purana device kharida tha jo _____ dukaan se ________ date ko kharida tha or me us device ko use kar raha tha. jisme customer ka transaction baar baar fail ho raha tha. jiske karan mera Aeps Service Block ho gya hai or mujhe pta nhi tha ki mere biometric device me problem hai. isi liye ab mene new biometric device market se kharid liya hai or mene apne purane device ka bill/Invoice bhi laga diya hai
Kripya karke mera Aeps service unblock kar diya jaaye, dobara se esi galti nhi hogi.
SMA ID :-
Name :-
Signature :-
Note :- Consent Pan Card ki photo copy par hona chahiye, Consent email par receive hone ke baad email team soft block ki complaint raise karegi.
Consent Script without Old Device Invoice:- Mera Naam _______ hai. Meri Adhikari ID ______ hai. Maine ek purana device kharida tha jo _____ dukaan se ________ date ko kharida tha lekin mere paas device ke Bill/Invoice nhi hai. jisme customer ka transaction baar baar fail ho raha tha. jiske karan mera Aeps Service Block ho gya hai or mujhe pta nhi tha ki mere biometric device me problem hai. isi liye ab mene new biometric device market se kharid liya hai or us naye device ka Bill/Invoice attach kar diya hai
Kripya karke mera Aeps service unblock kar diya jaaye, dobara se esi galti nhi hogi.
SMA ID :-
Name :-
Signature :-
Note :- Consent Pan Card ki photo copy par hona chahiye, New device ki bill copy Consent email par receive hone ke baad email team soft block ki complaint raise karegi,