- Process:-
Agar SMA ne call/Chat/email kara kara hai to niche likha process follow karna hai:-
1) Saare Scenerio KB me available hai- Agent ko KB refer karna hai aur KB me answer likha hai to KB se answer dena hai.
Agar KB me answer nhi hai: – Agent in 3 logo se Pooja/Guriya/Neeraj pooch kar SMA ko jankaari dega
In case in 3 logo me se koi bhi floor par nhi hai to kisi bhi supervisor se puch kar information deni hai
Note- Without any confirmation supervisors will not give any answer
In case of complaints:-
2) Agent KB check karega and agar KB information hai to KB me se dekh kar hi information deni hai
Agar answer KB me nhi hai to Agent ko pooja se check karna hai and pooja complaint raise karke solution karayegi.
3) For all wallet recharge amount not received- Agent SMA ko payment slip ke saath email karne ke liye guide karega. Email:- ppicare@spicemoney.com .
4) In case any email comes at CC/SSD/Distributor/Superpartner- Respective team will loop ppicare@spicemoney.com email id in email and further PPI team will resolve and get back to retailer/customer/sales/superpartner team on closure. - Spicepay Tile nhi aarhi hai
Ans- Adhikaari jee abhi 100% base par live nhi hui hai aapse request hai kripya kuchh samay tak ka wait karen
- Number blocklist bata raha hai
Ans- Adhikaari jee, aapka purana PPI wallet abhi close nhi huaa hai, kripya use close karwaye uske baad hi aap new PPI wallet create kar sakrte hai
Uske liye aapko hamare ppicare@spicemoney.com email id par POA,POI, cancel cheque and registered contact number share karen, aapki email aane ke 5 working days ke baad aapka purana wallet close kar diya jayega. Uske baad aap apna naya wallet bana sakte hai
- Wallet create karte time negative pin code ka error aa rha hai
Ans- Adhikaari jee, aapka area negative pin code me hine ki wajah se aap abhi wallet create nhi kar payenge. In future agar company uss area me service provide karegi to aap use kar payenge
- Wallet create karte time error ” You have exceeded the number of UPI device binding attempt for the day”
Ans- Adhikaari jee, 24hrs me aap 3 baar hi wallet create karne ka try kar sakte hai saath hi aapka registered number same phone me aur SMS pack aapke number par hona chahiye. Kripya 24hrs ke baad try karen
- Live photo par click nhi ho paa rha hai, wallet create karte time
Ans- Application ko uninstall karke reinstall karen aur retry karen
- Wallet create karte time OTP expired ka error aarha hai
Ans- Kripya spicemoney application ko uninstall karke reinstall karen aur fir try karen
- Device me finger lagate time error “U3 Olive’ error aarha hai
Ans- Yeh issue aadhar end se aarha hai kripya retry karen agar fir bhi same error aarha hai to, aadhar center visit karen
- Error “Temporary lock” bata rha hai
Ans- Sir aapne wallet setting option me ja kar lock your account option par click kar diya hai iskiliye aapka account lock ho chuka hai, kripya ise unblock karne ke liye wapis se usi option me ja kar click karen, yah account turant unblock ho jayega
- Error “Your account is permanently blocked” bata rha hai
Ans- Sir aapne wallet setting option me ja kar close account account par click kar diya hai iskiliye aapka account permanently close ho chuka hai, ab yah unblock nhi ho payega
- Wallet create karte time Error” Aadhar is already exist” bata rha hai
Ans- Adhikaari jee, aapka PPI wallet iss aadhar se already bana huaa hai isiliye dubara nhi ban payega. Agar aapko purani PPI id band karwani hai to kripya hamare ppicare@spicemoney.com email id par POA,POI, cancel cheque and registered contact number share karen, aapki email aane ke 5 working days ke baad aapka purana wallet close kar diya jayega. Uske baad aap apna naya wallet bana sakte hai .
- Face not found/match error aarha hai wallet create karte time
Ans- Adhikaari jee, customer ka face 50% se upar aadhar card se match hona chahiye, kripya customer ko boliye aadhar center visit karke apna photo aadhar card me update karwaye
- BBPS/Recharge service ka tile nhi dikha rha hai
Ans- Adhikaari jee, yah service retailers ke liye abhi live nhi huaa, jaise hi live hoga to aap benefits le payenge
Note- BBPS/Recharge service abhi employee ke liye diya gaya hai
- Error: – Due to cooling period restrictions for full KYC customer registration
Ans- Adhikaari jee, Aapse request hai kripya 10 minutes aad retry karen.
1) UPI id kaha se generate karna hai ?
Ans- Sir Kripya aapke paas koi aur UPI hoga waha ki UPI id spicepay wallet me enter karna hai
| Outcome | Sub Outcome |
| Spice Pay Query > UPI | How to generate UPI id |
- UPI se Payment kat gya lekin transaction pending bata raha hai
Ans- Adhikaari ji, agar UPI payment pending ho gyee hai to kripya 24hrs ka wait karen, yah transaction ya to successful ho jayega ya fail, agr successful ho gya to paisa aapke Spicepay wallet me add ho jayega, agar fail huaa to paisa aapke same UPI id jaha se transaction kiya tha waha return ho jayega within 3 days
| Outcome | Sub Outcome |
| Spice Pay Query > UPI | Bank account debited but wallet not updated (Spice Pay) |
3 days over ho gaya lekin fail transactions ka paisa UPI id me return nhi gya
Ans- Sir, hamare paas koi amount nhi aaya hai kripya apne UPI aggregator se baat karen
4) Transaction successful ho gya lekin wallet me nhi aaya
Ans- Sir, aapko batana chahenge kripya max 24 hrs ka wait karen yah paisa aapke wallet me add ho jayega
| Outcome | Sub Outcome |
| Spice Pay Query > Upi | Bank account debited but wallet not updated (Spice Pay) |
5) 24hrs TAT is already over and transaction is successful but amount is not added in Spicepay wallet
Ans- Sir kripya aap hame payment ka screenshot apne registered mobile number ke saath bhej dijiye, hum ise apne backend team se check karwa lenge, email bhejne ke baad iska TAT 3 working days ka hoga.
Note-Customer care Agent will raise complaint under below sub outcome and give 3 days TAT
| Outcome | Sub Outcome |
| Spice Pay Complaint > Upi | Bank account debited but wallet not updated (Spice Pay) |