- Option to deactivate the Auto renewal: – SMA can deactivate the auto renewal from the Spice money App and web portal.
Please note: – Only auto renewal will be deactivated. SMA will be able to enjoy the benefits of VIP till the validity of current running pack
Option to deactivate the Auto renewal: – SMA स्पाइस मनी ऐप और वेब पोर्टल से ऑटो renewal को deactivate kar सकता है। कृपया ध्यान दें: – केवल स्वतः नवीनीकरण निष्क्रिय किया जाएगा। SMA मौजूदा चल रहे पैक की वैधता तक VIP के लाभों का आनंद ले सकेगा
Steps to be followed :-
Click on More — SMA will get the option of Spice VIP ——- after that customer will get the option to deactivate the auto renewal, Now SMA has to click on deactivate the auto renewal option
Need to click on Yes, confirm — and Okay
Note :- Agar SMA khud se request nhi le pa raha hai to agent niche likhi tagging karke request lega:-
Tagging
Out Come :- Complaint > SPP
Sub Outcome :- Wants to deactivate auto renewal for SPP plan
