BBPS – BBPS RELATED QUERY’S
Q: How to activate BBPS Service?
Ans: It’s a pre-activated sma created a new id, request to wait for 48 hours from id creation / activation, if 48 hr tat exceeded then raise a complaint in Ameyo.
Outcome :- BBPS
Sub Outcome :- BBPS activation
TAT- 3 to 4 working days
Q: I am unable to see Bharat Bill Pay Service
Ans: Raise a complaint in Ameyo
Inform SMA to wait 3-4 working days
Tag the call under “tagging need to be discussed”
Note : No documents to be taken at the time of complaint
Six New Biller:-
1. Center power distribution Corporation ltd. of andhra pradesh ( APCPDCL )
2. Sounthern power telangana
3. APEPDCL
4. APSPDCL
5. The Northen power distribution company of telangana
6. Andhra Pradesh Traffic Police
Note :- agent is 6 biller ki complaint apne end se ameyo me raise kar sata hai
TAT :- 7 to 10 working days
Q: Agar SMA ne fastag ka recharge kiya tha aur SMA kah raha hai ki Fastag recharge update nhi hua hai
Ans: SMA ko guide karen ki sir concern ke regarding aapko apne portal se coplaint raise karni hai
Q: Bill Payment successfully but biller account not updated
Ans: Agent ko BBPS CMS(complaint management solution) ko complaint raise karni hai or TAT is 7-10 working days ka share karna hai.
Agar 7 to 10 Working days over ho chuke hai to SMA ko BBPS me Out of TAT ki tagging karni hai or 7 to 10 working days ka TAT share karna hai
Outcome :- Complaint > BBPS
Sub Outcome :- Amount Debited but bill not paid Out of TAT
If the issue is not resolved after 7-10 working dys, then ask SMA what is the status of omplaint, if the satus is not resolved then complaint needs to be raised on Ameyo to BBPS about the status
TAT need to share for 48 hours to adhikari
Q : SMA claims particular biller is not showing
Ans: SMA needs to raise a complaint from the portal itself
Important Note:- In case SMA is not allowing the CCF in BBPS he will not get commission. Commission is only applicable when SMA enables CCF in every transactions otherwise he will get cash back as per offer of the month
Q: From where SMA can check the transaction history ?
Ans: Screenshot: Slide no 158-160
Select Operator, DTH number, Amount & Mobile number(for confirmation SMS) and proceed to pay
Q : Can Adhikari do the partial/post payment via uing bharat bill pay services ?
Ans: we have enabled the “Partial payment facility on BBPS” for all the categories. It means one can pay either part payment or overpayment on the base amount received in the bill fetch response. It will help Spice money adhikaris to do more business on BBPS. Any adhikari can do bill payment of any desired amount
This adhoc flag is supported by certain billers only below is the link attached for the same.
Refrence sheet : Bharat bill pay Partial.
Important Note :
Commission is not applicable Gas cylinder booking
Maximun Transaction- Rs 49,999 per bill payment
Total Biller available- 19902 billers
Commission is only available in BBPS when SMA adds CCF else there is no commission available
Tagging/CTST
Query-:
1.Outcome-BBPS
Sub Outcome-Amount Deducted Bill Not Paid
2.Outcome- BBPS
Sub Outcome- BBPS Transaction Status
TAT Turn Around Time
- BBPS Activation- 48Hr
- After raise complaint TAT- 3-4 working days
- Bill Payment successfully but biller account not updated (Self)- 7-10 working days
- If self complaint TAT is over then agents will raise complaint in Bill Payment successfully but biller account not updated case- 48hr
Login from your previous computer:-
Login from previous computer :- SMA ko apna system niche likhe process se verify krna hai
Verify Steps :-
1. SMA ko spice money application me “More” par click karna hai
2. “More” ke option par click karne ke baad “Access Services on web” par click karna hai.
3. SMA ke spice money app par ek code show hoga.
4. SMA ko web me DMT 2.0 tile par click karna hai aur waha par ek code fill karne ka option show hoga jisme spice money app par jo code show ho raha hai wahi code ko fill karke submit karna hai.
5. Agar iske baad bhi issue resolve nhi hota hai to call ko L2 par transfer karna hai