Device Replacement – Procedure on B2B

Device Replacement – Procedure on B2B

Spice Money Hardware Replacement & Repair Policy

Objective :-

Replacement policy can help time bound Standardized experience for SMAS who are facing

Business loss due to faultiness of the device

Saves time in taking required ADHOC approvals

Replacement policy can also help retaining the potential BIG counters

who are facing issues in the outdated devices which are out of warranty

Replacement policy can also help spreading the word that loyalty with Spice brand will offer the Adhikari an additional benefit

Monthly GTV 9 ( Overall )		Outside Warranty
		New Hardware
Up to 2.5 Lac	Immediate replacement post online complaint submission	25 % Exchange Discount of SMA Pricing
2.5 Lac – 5 Lac		50 % Exchange Discount of SMA Pricing
5 Lac – 10 Lac		75 % Exchange Discount of SMA Pricing
10 Lac +		100 % Exchange Discount of SMA Pricing

Eligibility basis the Hardware warranty & Business Potential loss from SMA counter

Please Note;

•mATM devices/ Bio-Metric Devices/ Printers >> Warranty of 1.5 years from date of invoice will be considered

Coverage Of Replacement

Replacement Policy would cover all Hardware products which has been billed from spice money and faulty, i.e mATM, Biometric devices, Thermal Printers etc Note: Policy does not include the following:

 Unused STOCK lying with distributors or SMAS

OLD Used Device received at HO found not to be faulty & in working condition (as inspected and validated by Tech Support)

Physical damage / Liquid damage devices

Device status shows ‘delivered’ but SMA claimed it later ON (more than 15 days), either he wants a refund or re-placement

Web Flow :-

App Flow :-