Device Repair Process Without Ticket Number :-
1. SMA Helpline number par call karega
2. Agnet Replacement tracker aur B2B me status check karega.
If the status is pending for ticket number the care officer will ask the sma to log a ticket in device repair module
Agar ticket number nhi hai aur ticket number ki wajah se request raise nhi ho payi hai to agent SMA ko device ticket log karne ke liye guide karen
3. After you create a ticket number, please call us again and give the ticket number and device will be dispatched in 5 working days
4. Care officer has to create a QRC with the ticket number in device replacement category and that ticket will go to Respected team and they will then dispatch the device
