- Iss case main customer YBL pe transaction nahi kar payega
Isliye NSDL ke neeche diye hue steps follow karne hain:
NSDL status checking **
Step 1 :- Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.
Step 2 :- Agar SMA ki id “NSDL Inactive by NPCI” sheet main nhi hai to id ko “NSDL inactive list” Sheet check karna hai – agar Adhikari id iss list main inactive hain to seedha id activation request log karnee hain .
Tagging :-
Outcome :- Complaint > 2FA Aadhaar Authentication Issue
Sub outcome :- Request for Reactivate the Bank
Attribute :- Agent ID, Bank Name, Error.
Step 3 :
NSDL ID Active-Inactive sheet me active hai to SMA ka aggregatoir change karne ke liye SMA ki ID supervisor ko deni hai or on call aggregator change karana hai aur aggregator change karne ke baad on SMA se transaction kara ke check karna hai.
Tagging issue resolve hone ke baad :-
Outcome :- Query > 2FA Aadhaar Authentication Issue
Sub outcome :- Issue Resolved