Error 3 : . Error :- Authentication Failed, Please try from registered aadhar for authentication to use Aeps. – comes in YES bank
Step 1 : SMA ID pahle sheet “Master 2FA sheet” sheet main check karo ke last 4 digits kaunse aadhaar number ke use kar raha tha Adhikari. Need to check
Step 2: SMA ko batao ke aapne last YBL se iss aadhaar number _____ se 2 fa kiya tha aap issee se kar sakte hain Need to check
Step 3 : Note kijiye ke YBL pe kiya hua 2 fa ka aggregator change nahi ho sakta agar YBL ekyc huee hain to
Step 4 : Only agar sma bole ki usne galtee se customer ka biometric kar diya tha ( in non EKYC cases on YBL) to sirf isse caes main reset request le sakte hain
Tagging :-
Outcome :- 2FA Aadhar Authentication Issue
Sub Outcome :- 2FA Reset Required_did biometric of other person
Step 5 : lekin agar Biometric sheet main diya hain ke id already reset hain YBL pe to ab reset dobara nahi ho sakta
Iske baad sirf NSDL heen option hain jiske liye niche diye gaye steps follow karen.
Note: – Agar biometric reset pahle nhi hua hai to biometric reset ki complaint raise karni hai
NSDL status checking **
Step 1 :- Sabse pahle sheet – “NSDL Inactive by NPCI “ main ID check karni hai – Agar id iss sheet mai hain to SMA nsdl par transaction nhi kar sakta hai.
Step 2 :- Agar SMA ki id “NSDL Inactive by NPCI” sheet main nhi hai to id ko “NSDL inactive list” Sheet check karna hai – agar Adhikari id iss list main hain to seedha id activation request log karnee hain .
Tagging :-
Outcome :- Complaint > 2FA Aadhaar Authentication Issue
Sub outcome :- Request for Reactivate the Bank
Attribute :- Agent ID, Bank Name, Error.
Step 3 : NSDL ID Active-Inactive sheet me active hai to SMA ka aggregatoir change karne ke liye SMA ki ID supervisor ko deni hai or on call aggregator change karana hai aur aggregator change karne ke baad on SMA se transaction kara ke check karna hai.
To supervisor se contact karke
Tagging issue resolve hone ke baad :-
Outcome :- Query > 2FA Aadhaar Authentication Issue
Sub outcome :- Issue Resolved