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Login Issue – Invalid Username & Password |
Solution for Website :
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- Guided to SMA :- Adhikari ji, aap login karte time apna user id (Adhikari ID) and PIN wrong daal rahe hai jis karan aap login nhi kar pa rahe hai aapse anurodh hai ki user name main apni adhikari id small letter me mention karen or apna PIN sahi se fill karen uske baad aap login kar payenge.
- agar SMA uske baad bhi login nahi kar pra rahe hai to niche likha process follow karna hai:
- Ask the SMA to click on forgot pin option on portal(Please ensure that we enter alpha numeric password)
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- New popup ayenga jisme apna small letter me adhikari ID ko fill karen.
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- Registered mobile number par jo OTP aaya hoga usko fill karen
- Enter Captcha text & click on submit
- Submit button par click karne ke bad ek new popup aayega jisme apna new PIN enter karen and re-enter pin me same pin enter karen.
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- PIN retailer ke mobile number and DOB ya 123456 or 1111111 nhi hona chahiye
Tagging/CTST
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- Query > Account Related
Unable to Login to APP – Invalid Username
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- Query > Account Related
Unable to Login to APP – Invalid Password