MATM – Error Codes And Resolution
Error :-
1. HW attack in MATM :-
Solution :- Dear adhikari ji aapki device kharab hone ke karane aapko apne device replacement karani hogi agar device warranty me hai to agar warranty me nhi hai to new device lena padega
1. Pwd attack in MATM :-
Solution :- Dear adhikari ji aapki device kharab hone ke karane aapko apne device replacement karani hogi agar device warranty me hai to agar warranty me nhi hai to new device lena padega
MATM Error Codes And Resolution :-
| ERROR | Error cod edescription | Action to be taken | Remarks |
| 1002~ERR_23 : Payment method is not configured ~ | The payment method is configured only for Debit cards. For any other cards this error message will be shown | Kindly use only debit cards | Tech |
| 1002~ERR_150 : Transaction Process Failed,Please Re-Initiate after sometime~ | This error is caused due to Merchant onbaording configurations. | Kindly let us know the Merchant id and the device serial number to check the issue | Tech |
| -1~Please Swipe the card again.~ | This error is caused due to wrong insert/swipe of card . | Kindly insert/swipe the card appropriately | Tech |
| CHIP_TRANSACTION_DECLINED : ERR_150 : Transaction Process Failed,Please Re-Initiate after sometime | This error is caused due to any Merchant onbaording configurations. | Kindly let us know the Merchant id and the device serial number to check the issue | Tech |
| 1008~Card reader bluetooth not connected or not in range/switched off.~ | This error message will be shown if the card reader is switched off/ not in range. | Kindly keep the device on/ within range. | Tech |
| ERROR : Exception while parsing request.Reqeust is ‘NULL’:ERR_04 | This error is caused due to the network glitch | Tech | |
| -1~Transaction time out!~ | Kindly send us the scenario in which this error message is shown. | Tech | |
| -1~Transaction Process Failed,Please Re-Initiate after sometime:ERR_150~ | This error is caused due to any Merchant onbaording configurations. | Kindly let us know the Merchant id and the device serial number to check the issue | Tech |
| 1002~4063 : ERR:Security violation~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| Transaction details not found : ERR_06 | This error message is caused due to wrong API keys configured for the given reference number | Kindly check the keys | Tech |
| ERROR : Transaction cancelled by Merchant/Customer. | This error message is caused due the transaction cancellation by Merchant. | Tech | |
| -1~Transaction cancelled by Merchant/Customer.~ | This error message is caused due the transaction cancellation by Merchant. | Tech | |
| -1~Exception while parsing request.Reqeust is ‘NULL’:ERR_04~ | This error is caused due to the network glitch | Tech | |
| 1002~4005 : ERR:Do not honour ~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| -1~No Card is Swiped / Inserted. Please try again.~ | This error message is caused if the card is not inserted appropriately after initating the transaction. | Tech | |
| ERROR : Please Swipe the card again. | If the card is not inserted/ swiped appropriately | Tech | |
| -1~java.lang.NullPointerException: Attempt to get length of null array~ | This error is shown if the Card is not inserted/swiped appropriately. | Kindly insert/ Swipe card appropriately | Tech |
| 1032~1032ERR_103:Sorry, the transaction could not be completed. If the amount has been debited from CUSTOMER CARD account, it will be credited back TO CUSTOMER CARD ACCOUNT soon.~ | This error is shown at the device end due to not matching with the issuer script. | Reversal will be initated for this type of error message | Tech |
| 1032~1032ERR_23:Payment method is not configured ~ | The payment method is configured only for Debit cards. For any other cards this error message will be sown | Kindly use only debit cards | Tech |
| 1032~10324062:ERR:Restricted card~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| -1~Device abnormal link disconnected!~ | This is error is caused due to the device blutooth disconnect while entering the PIN | Kindly keep the device paired with the app. | Tech |
| 1002~91 : No Response From Acquirer~ | This error message is due to the connectivity issue with Acquirer | Tech | |
| 1002~1891 : ERR:Host unreachable~ | This error message is due to the connectivity issue with Sarvatra. | Tech | |
| 1002~31 : Bank not Supported by Switch. Please contact support team.~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4003 : ERR:Invalid merchant~ | Kindly let us know the scenario in which this error message is shown | Tech | |
| 1002~91 : Card issuer is not available. Please try after sometime.~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| -1~Broken pipe~ | Kindly let us know the scenario in which this error message is shown | Tech | |
| -1~com.newland.mpos.payswiff.mtype.DeviceRTException: (-100)send but return null response!~ | This error is shown if the device is switched off after initiating the transaction. | Tech | |
| 1002~05 : Transaction declined by Card Issuer. Please contact Card Issuer.~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4091 : ERR:Issuer or switch is inoperative~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| ERROR : No Card is Swiped / Inserted. Please try again. | This error is shown if no card is inserted/ swiped. | Kindly insert/ swipe the card | Tech |
| ERROR : Transaction time out! | Kindly send us the scenario in which this error message is shown. | Tech | |
| 1002~0065 : ERR:Exceeds withdrawal frequency limit~ | If the same card is used more than the allowed frequency this error message is shown. | For each card allowed number of transactions per day is 5. | Tech |
| 1002~99 : Reserved for National Use.~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~ERR_01 : Exception while parsing request~ | This error is caused due to the network glitch | Tech | |
| 1002~0063 : ERR:Security violation~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4030 : ERR:Format error~ | This error is caused for invalid request. | This issue is fixed in production . This error message willnot be shown henceforth. | Tech |
| 1032~10324041:ERR:Lost card ~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~0014 : ERR:Invalid card number (no such Number)~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4012 : ERR:Invalid transaction~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4020 : ERR:Invalid response~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4096 : ERR:System malfunction~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1032~1032:~ | Kindly send the error message displayed for this error code. This error code is shown when the transaction has been failed. | Tech | |
| -1~502 : Oops! Something went wrong. Please try again.~ | Kindly share the scenario in which this error message is shown. | Tech | |
| 300002 Oops! Something went wrong. Please try again.~ | This error message is due to the the server connection timeout. | This is due to the network connectivity issue. | Tech |
| -1~send but return null response!~ | This error is shown if the device is switched off after initiating the transaction. | Tech | |
| 1002~0059 : ERR:Suspected fraud~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~4057 : ERR:Transaction not permitted to Cardholder~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| 1002~null : null~ | Kindly send us the scenario in which this error message is shown.Kindly send us the referecne number for further analysis. | Tech | |
| 1018~Declined31~Declined~930312073555 | This error is shown if the Bank is declining the transaction. | Kindly check with the Bank for this error messaage.And use an alternate card | Tech |
| 1018~Declined55~Declined~930415096685 | Customer’s bank (Issuer) has declined the txn as the PIN entered by the customer was not correct. | Customer should retry with correct PIN or use an alternate card. | Tech |
| 1018~Pending00~Pending~932112449159 | Kindly send us the transaction details for this type of error. | Tech | |
| 1032~103231:ERR:Card not accepted at this terminal~ | This error message is shown by the Bank | Kindly check with the card issuer Bank for this error messaage. | Tech |
| ERROR : com.newland.mpos.payswiff.mtype.DeviceRTException: (-100)send but return null response! | This error is shown if the device is switched off after initiating the transaction. | Tech | |
| Tid is not configured | this error is shown due to TID got deactivated by bank because of non transacting | Kindly let us know the Merchant id and the device serial number to check the issue | Tech |
| Merchant terminal is not assigned in inventory ( Mini Magic ) | This error is shown if using another sl.number device which is not mapped on respective SMA ID | kindly use same device as provided at the activation time or raise a mail for device mapping change | CC Team |
| User Name Not active. ( Morefun ) | This error is shown if using another sl.number device which is not mapped on respective SMA ID | kindly use same device as provided at the activation time or raise a mail for device mapping change | CC Team needs to check device serial number which device is mapped if same device is mapped plz transfer the call to tech |
| User account is either not active or exist, contact support ( Morefun ) | This error is shown if using another sl.number device which is not mapped on respective SMA ID | kindly use same device as provided at the activation time or raise a mail for device mapping change | CC Team needs to check device serial number which device is mapped if same device is mapped plz transfer the call to tech |
| No Investment account ( Mini Magic ) | This is comes if sma id inactive on YBL / Under the soft block | Please follow the unblocking / Reactivation procedure | CC Team |
| Buy Now | MATM service not activated | Please guide the matm activation process | CC Team |
| H/W Attack ( Mini Magic ) | This device is faulty and needs to be replaced | Please ask sma to follow the replacement procedure | CC Team |
| Keys are not injected, Please contact support team ( Mini Magic K206 ) | This device is faulty and needs to be replaced | Please ask sma to follow the replacement procedure | CC Team |
| Fallback use magstripe ( Morefun ) | Please suggest sma to try again with alternate cards if still issue is persist that means device is faulty and needs to be replaced | Please suggest sma to try again with alternate cards if still issue is persist that means device is faulty and needs to be replaced | CC Team |
| Protected Mode0000000000, Please contact mosambee ( Morefun ) | This device is faulty and needs to be replaced | Please ask sma to follow the replacement procedure | CC Team |
| Run, Key, version, Install ( Mini Magic ) | This device is faulty and needs to be replaced | Please ask sma to follow the replacement procedure | CC Team |
| Gateway details not found on MPOS ( Mini Magic / Mini Magic K206 | MPOS service not activated | Needs to be logg a complaint for MPOS service activate | CC Team |
| PED TEMPERED ( FINO ATM ) | This device is faulty and needs to be replaced | Please ask sma to follow the replacement procedure | CC Team |
| Security risk locked ( Morefun ) | Needs to be raised on mail to anjum naved | Needs to be raised on mail to anjum naved | CC Team + Tech needs to discussion |
| Transaction Status : Declined (Mini Magic K206) | This is comes if sma id inactive on YBL / Under the soft block | Please follow the unblocking / Reactivation procedure | CC Team |