Suspend – Aeps Suspicious Transaction
Product: AEPS
Account Suspended: AEPS Suspicious Transactions
Issue :- Aeps se kuchh suspicious transaction hone ke karan SMA ki ID ko suspend kar di gyi hai
Script :- Adhikari ji, aapko batana chahenge ki aapki id se aeps ki kuchh suspicious transaction hone ke karan aapki id suspend kar di gyi hai |
Below mention steps follow for unblocking :-
SMA ki call L1 par ayegi aur L1 ka agent us SMA ki call ko hamari L2 ( senior desk ) par transfer kar dega uske baad L2 ka advisor niche di gayi script ko follow karega :-
Script :- Adhikari ji aapko batana chahenge ki aap apni id activate karana chahte hai hamari taraf se aapke paas on call ek mail ayega jisme aapko 9 questions diye jayenge jiske jawab apko usi mail par reply karke dene honge jab aapke sabhi answer hamare paas aa jayenge to hamare dwara 48 hours me aapki id activate kar di jayegi dhanywad |
Please check 9 Questions in English :-
1. Please share the register copy of AEPS transactions for at least last 7 days either in pdf or jpeg format?2. How many customers visit your shop in a day?
3. What is the frequency of transactions of AEPS followed by other transaction types such as DMT, Move to Bank, CMS, BBPS, Recharge, etc. in a day and in a month?
4. Why are so many transactions failing in your account? What are the reasons?
5. Are you using any VPN application on your mobile device while logging into the Spice Money app?
6. How many devices have you used for logging into your account in the last 15 days?
7. Did you update/change your registered mobile number in the last 15 days?
8. Did you share your login credentials such as id and password to your friends, family members or with any one?
9. Kindly share your complete shop address with the photograph of your shop and geocodes/coordinates?
NOTE: If SMA is not maintaining the register copy then suggest him maintaining the register copy is mandatory in the prescribed format mentioned on B2B portal.
Register Copy Format :-
|
Sr.No. |
Date and Time of Transaction |
Name of Customer |
RRN |
Amount |
Signature of Customer |
Please check 9 Questions in Hinglish :-
1. Kripya pichhle 7 dino ki aeps transaction ki register ki copy PDF ya fir JPEG format main share karen ?
2. Aapki shop par ek din main kitne customer’s aate hai ?
3. Ek din aur ek mahine me aap AEPS ki transaction ke baad other types ki transaction ex. DMT, Move to bank, CMS, BBPS, Recharge etc. ki kitni transaction kar lete hai ?
4. aapki id me itne adhik transaction failed kyu ho rahi hai aur uska reason kya hai ?
5. Jis mobile me aap spice money application ko use kar rahe hai kya us mobile me koi VPN use kar rahe hai ?
6. Pichle 15 days me aapne apne spice money id ko login karne ke liye kitne device ka use kara hai ?
7. kya aapke pichle 15 days me apni id ka password change kara hai ?
8. Kya aapne apni id ka login id & password apne kisi family member ya fir apne kisi friend ke saath share kiya hai ?
9. Kripya apni shop ki photo aur geicode ke saath apni shop ka poora address share karen ?
Register Copy Format :-
|
Sr.No. |
Date and Time of Transaction |
Name of Customer |
RRN |
Amount |
Signature of Customer |