SUSPENDED KYC INO – FAQ’s
Error & Solution
- Biometric authentication failed :- Priye Adhikari ji, Kripya Re-KYC complete karne ke liye Mantra biometric device ka prayog karen
- Aadhar Authentication Failed :- Priye Adhikari ji, Kripya Re-Kyc ko complete karne ke liye Mantra biometric device ka use karen.
- Location Error :- SMA ko Map My India application ko download karana hai of KB me dekh kar SMA ko process guide karna hai.
- Pan Card does not exists :-Priye Adhikari ji, aap apna correct pan card number fill karen.
Script :- sir aapki Id pichhale 180 days me transaction nhi hone ke karan temporary suspend kar dee gyee hai isko chalu karne ke liye aapko kuchh steps follow karna padega jo ki hum aapko on call karwayenge kya abhee aap shop par available hai.
Agar SMA shop par available hai to on call hi SMA ko L1 par hi process karana hai agar re-kyc karne me koi error aa raha hai to SMA ki is call L2 par transfer karni hai.
Agar SMA shop par available nhi hai to SMA ko guide karen ki sir paper or pen lekar process ko note kar lijiye ya fir hamari call ko record kar lijiye or SMA ko sara process guide karna hai
a)Uske liye aapke paas apni shop hone jaruri hai aur jab aap KYC karenge to aapka uss shop par hona jaruri hai
b) aapke paas pan card and aadhar card ke hard copy original hona jaruri hai
c) Android phone hone chahiye jisse selfie/video ban paaye aur document scan ho payenge
d) iske alawa aapko anydesk google play store se download karna padega
e) Google play store se spicemoney adhikari app download kar lijiye ga.
SMA se call par check karna hai agar yah saari details available hai or SMA apni shop par available hai to call ko L1 agent call par SMA ko KB se dekh kar process guide karega.
Agar SMA process karte time kisi page par stuck hota hai to supervisor se puchh kar call ko L2 par transfer karna hai.
Note :- Suspend KYC ka process only spice money app main hi kar sakte hai
L2 par transfer karne ki tagging :-
Tagging :-
Tagging:-
Outcome : Query > Transfer
Sub outcome : Call transferred to account related helpline
Agar Adhikari ke paas ye documents available nhi hai to adhikari ko requirement ko poora karne ke baad call back karne ke liye guide karen.
Agent ko niche likhi tagging karni hai
Tagging:-
Outcome : Query >KYC
Sub outcome : Ask SMA to call working hours
Tagging :-
NOTE:-
Q:- Agar sma k pass shop nahi hai to tagging kya hogi.
Ans :- Id activation ke liye shop mandatory hai agar retailer ke paas shop nhi hai to tagging “shop not available me hogi”.
Q:- Kya SMA Re-KYC ( Suspended KYC INO ) app and web me kar sakta hai.
Ans :- “Nhi” Re-KYC ka process only spice money adhikari app par hi work karega.
Q:- Re-KYC karne ke liye SMA ko kis location par jana hoga
Ans :- Re-KYC ka poora process SMA ko apni shop par hi complete karna hoga.
Q:- Agar KYC karte time pan card does not exist ka error aata hai |
Ans :- Adhikari ko guide karenge ki unko same pan card scan karna hoga jo unhone ID create karte time submit kara tha |
Q:- Agar SMA same location se KYC kar raha hai fir Error”You are not at your shop location” aata hai |
Ans :- Adhikari ji, hum janna chahenge ki aap apni shop se hi kyc ka process kar rahe hai aur apne shop address me apna poora shop address enter kiya hai ?
Agar adhikari shop se hi kyc kar rahe hai to hum SMA ko KB me dekh kar Map my india app wala process guide karenge |
Q:- Agar PIN reset karne ke baad bhi re-kyc ka option nhi aata hai
Ans :- : esi call L2 par transfer karni hai then L2 agent is concern ko techops team ko raise karke solve karayegi.
Q:- Agar photo click karne me koi problem aa rahi hai |
Ans :- : Adhikari ko guide karenge ki photo capture karte time apni eyes ko blink karna hai.
Q:- Agar Adhikari rejection ka reason janna chahte hai |
Ans :- : Adhikari apne b2b id and PIN se login karege then ek popup ayega jisme status likha hoga us par click karke KYC status ko check kar sakte hai. agar application reject hui hai to remarks me rejection ka reason bhi show hoga |
Q:- Agar SMA ko Re-Kyc Reject ho jaati hai to SMA kitne time baad apni Re-KYC dobara kar sakta hai
Ans :- : Adhikari ki Re-KYC reject hone ke baad SMA same time par hi apni KYC ko again kar sakta hai lekin usko wahi option fill karna hai jis karan reject hua hai baaki ke saare option’s already fill hote hai |
Q:- Re-KYC ke TAT kya hai |