Issue :- Agar SMA bolte hai ki unhone ek AEPS Transection ki hai jo failed ho gyi hai or paisa customer ke account se debit ho gya hai but mere wallet main nhi aaya
Solution :- Agnet need to be check sabse phele agents us transection ki details B2B portal main check karenge or agar transection status failed ya unknown dikhta hai to sabse phele discerption check karege kis reason se failed hua hai agar failed ka reason kuch aisa dikhta hai jisme paisa nhi deduct ho sakta to SMA ko bolege ki is reason se failed hua hai and is case main paisa nhi deduct ho sakte agar SMA bolte hai ki amount deduct hua hai unhone already check kar lia hai then agent SMA ko care se complaint raise karne ke liye Guide karenge or T+7working days ka TAT dege itne time main paisa customer ke account main wapas ho jayega Agar SMA khud se complaint raise nhi kar pata hai to agents fir khud se ameyo main complaint raise karenge AEPS transaction Status is Failed in TAT main.
“How to check AEPS Transection status in B2B-:”
Need to click on AEPS -: Then need to select date-:
” How to raise complaint from Care in AEPS transaction Status is Failed in TAT Cases “
First SMA will click on Care-
After that SMA need to click on Transection Related-
Then SMA need to click on AEPS Transection Related issue-
Then SMA need to click on Amount debited but not added in Agent wallet-
After that SMA need to select the Transection date and SMA will raise complaint –
“Tagging/CTST”
AEPS transaction Status is Failed in TAT Cases-:
Query-:
Outcome – Care
Sub-Outcome-Guide to raise complaint on self care-AEPS
Complaint -:
Outcome – Complaint :AEPS
Sub-Outcome-: AEPS transaction Status is Failed in TAT
If SMA called again for the same transection and complaint is already raised so agent will request him to wait T+7 working days, Time will be will be considered from the transection date.
Complaint -:
Outcome – Complaint :AEPS
Sub-Outcome-: Follow-up AEPS transaction Status is Failed in TAT.
“AEPS transaction Status is Failed Out Of TAT “
1.Jis date per transection ki thi uss date se agar T+7 working days ka time complete ho gya hai, or SMA bol raha hai ki amount abhi bhi customer ke account main credit nhi hua hai to hum SMA ko customer ka mini statement send karne ke liye bolege mail ya WhatsApp pe.
Complaint -:
Outcome – Complaint :AEPS
Sub-Outcome-: Follow-up AEPS transaction Status is Failed Out of TAT.
AEPS transaction Status is Failed Out of TAT.
2.IB/Care/Regional/SSD/Distributor desk/Mail/Chat agent check karenge ki amount credit hua hai ya nhi agar nhi Agar credit nhi hua hoga to statement attach kar ke complaint raise karege in below mentioned.
Complaint -:
Outcome – Complaint :AEPS
Sub-Outcome-: AEPS transaction Status is Failed Out of TAT.
3. Agar SMA out of TAT main aata hai hamare pas or bolta hai ki usne already statement share kar di hai to sabse phele agent check karege ki statement aayi hai ya nhi agar aayi hai to Ameyo main Knowledge base main check karege ki khoi Out of TAT ki complaint raise hui hai ya nhi agar nhi hui hai then Inbound wale agents statement attach kar ke complaint raise karege in below mentioned.
Complaint -:
Outcome – Complaint :AEPS
Sub-Outcome-: Follow-up AEPS transaction Status is Failed Out of TAT
“TAT(Turn Around Time)”
AEPS transaction Status is Failed in TAT Cases-: T+7 Working days
AEPS transaction Status is Failed Out of TAT-: T+7 Working days
