Error 2: Error :- Err: login auth failed or no 2FA Login – NSDL pe aata hain ye error
Step 1 : SMA ID pahle sheet “Master 2FA sheet” sheet main check karo ke last 4 digits kaonse aadhaar number ke use kar raha tha Adhikari. ( Need to be check )
Step 2: SMA ko batao ke aapne last NSDL se iss aadhaar number _____ se 2 fa kiya tha aap issee se kar sakte hain ( Need to be check )
Step 3 : Agar NSDL ke aadhaar number hain aur Adhikari kehta hain ke maine customer ka 2fa biometric kar diya tha galtee se to – SMA ki id ko Biometric Reset wali sheet main check karna hai
Step 4 : agar SMA ne pahle bhi NSDL bank par reset karaya hai to SMA ka biometric dobara se reset nhi ho sakta hai –
Steo 5 : Agar SMA ki id sheet me nhi hai to biometric reset ki request le sakte hai
Tagging :-
Outcome :- 2FA Aadhar Authentication Issue
Sub Outcome :- 2FA Reset Required_did biometric of other person
Iske baad sirf YBL heen option hain jiske liye niche diye gaye steps follow karen or YBL check karne se pahle YBL e-KYC check karni hai****
Step 1 : SMA ki ID ko YBL Active-Inactive sheet me check karna hai
Agar ID sheet main hai :- ID ke age jo status likha hua hai usi remarks ko dekh kara age ka process follow karna hai
Agar ID sheet me active hai: – SMA ki ID supervisor ko share karni hai or on call hi SMA ka aggregator change karna hai fir SMA se same call par hi confirm karna hai
Agar id sheet me inactive hain to – YBL bank ko activate karne ki request leni hai aur SMA ko 3 working days ka TAT dena hain.
Tagging :-
Outcome :- Complaint > 2FA Aadhaar Authentication Issue
Sub outcome :- Request for Reactivate the Bank
Attribute :- Agent ID, Bank Name, Error.
Agar ID sheet me nhi hai: – SMA ki ID ko Negative pin code list main check karo , agar id available hain to YBL pe Adhikari transact nahi kar sakta. Excel name : YBL AEPS & Aadhaar negative pincode
Tagging for SMA id available in negative pin code :–
Outcome :- Query > 2 FA Aadhar Authentication Issue
Sub outcome :- YBL Not activated_SMA is avl. In nagative pin code
Step 2 : agar negative pin code nahi hain to – iss id ka YBL E-KYC status check karein- agar YBL E-KYC nhi hui to SMA ko YBL E-KYC karne ke liye guide karna hai.
Step 3 : Agar YBL EKYC huee hain to ID ko Soft Blocking sheet Bank end and Spice End dono me check karna hai.
Step 4 : Agar SMA ki ID Soft Blocking me hai to SMA ko Soft Blocking ka process KB main se dekh kar guide karna hai.
Step 5 : Agar SMA ki ID Soft Blocking sheets main check karna hai agar ID soft block me available hai to soft blocking ka process follow karna hai